Import Agent II

OCEANAIR, Inc.; Peabody (MA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Company holidays

Career growth

Job summary

OCEANAIR, Inc. seeks an Import Agent II to manage international import shipments from origin to final delivery in a fully in-office role in Peabody, MA.

You will be the primary contact for customers, overseas partners, carriers, and brokers, ensuring accurate documentation and timely communication. The ideal candidate has 3–5 years in freight forwarding or international logistics, strong import operations knowledge, and a track record of handling air and ocean shipments independently.

Qualifications

• 3–5 years of experience in freight forwarding or international logistics.
• Strong knowledge of international import operations, documentation, and customs processes.
• Experience handling air and ocean import shipments independently.
• CargoWise experience preferred.
• Proficiency in Microsoft Office applications (Outlook & Excel).
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Associate degree or equivalent work experience preferred.

Responsibilities

• Coordinate international import shipments across air, ocean, and other transportation modes from booking through final delivery.
• Serve as the primary point of contact for customers, overseas agents, carriers, customs brokers, and vendors regarding shipment status, requirements, and issue resolution.
• Review, prepare, and maintain accurate import, customs, and transportation documentation.
• Obtain cargo releases, arrival notices, charges, and other required shipment information.
• Monitor shipment progress, deadlines, regulatory requirements, and customer expectations.
• Proactively identify, investigate, and resolve shipment delays, discrepancies, damages, and service issues.
• Ensure timely and accurate billing, vendor payments, and file profitability review.
• Maintain complete and accurate shipment files within CargoWise and other transportation management systems.
• Provide exceptional customer service through professional and timely communication.
• Support team members by sharing knowledge, assisting with complex shipments, and contributing to process improvements.
• Ensure compliance with company policies, customer requirements, and applicable import regulations.

Skills

Freight forwarding

International logistics

Shipment coordination

Customer service

Documentation

Attention to detail

Communication

Problem solving

Multitasking

English proficiency

Education

Associate degree or equivalent

Tools

CargoWise

Microsoft Excel

Outlook

Job description

Full-Time
100% In Office | Peabody, MA
Salary Range: $26.00 to $31.50 per hour | Non-Exempt

Position Overview

The Import Agent II is responsible for managing international import shipments from origin through final delivery. This role serves as a key point of contact for customers, overseas partners, carriers, customs brokers, and internal teams to ensure shipments are handled efficiently, documentation is complete and accurate, and customer expectations are met.

The ideal candidate has prior experience in freight forwarding or international logistics, a strong understanding of import operations, and the ability to independently manage a high volume of complex shipments while delivering exceptional customer service.

Schedule: 100% in office. Weekend or holiday coverage may be required on a departmental rotation based on operational needs.

Key Responsibilities

• Coordinate international import shipments across air, ocean, and other transportation modes from booking through final delivery.
• Serve as the primary point of contact for customers, overseas agents, carriers, customs brokers, and vendors regarding shipment status, requirements, and issue resolution.
• Review, prepare, and maintain accurate import, customs, and transportation documentation.
• Obtain cargo releases, arrival notices, charges, and other required shipment information.
• Monitor shipment progress, critical deadlines, regulatory requirements, and customer expectations.
• Proactively identify, investigate, and resolve shipment delays, discrepancies, damages, and service issues.
• Ensure timely and accurate billing, vendor payments, and file profitability review.
• Maintain complete and accurate shipment files within CargoWise and other transportation management systems.
• Provide exceptional customer service through professional and timely communication.
• Support team members by sharing knowledge, assisting with complex shipments, and contributing to process improvements.
• Ensure compliance with company policies, customer requirements, and applicable import regulations.

Qualifications

• 3 to 5 years of experience in freight forwarding, logistics, supply chain, or a related international transportation environment.
• Strong knowledge of international import operations, documentation, and customs processes.
• Experience handling air and ocean import shipments independently.
• CargoWise experience strongly preferred.
• Proficiency in Microsoft Office applications, including Outlook and Excel.
• Strong attention to detail, organizational skills, and problem solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast paced environment while meeting deadlines.
• Strong customer service orientation and commitment to quality.
• Demonstrated ability to work independently and make sound decisions.
• Associate degree or equivalent work experience preferred.

OCEANAIR Core Values

Family: Builds positive, respectful relationships and supports the team.

Service: Provides responsive, professional service to customers and colleagues.

Responsibility: Takes ownership of assignments and maintains accuracy and compliance.

Adaptability: Adjusts to changing priorities and embraces new processes and learning opportunities.

Excellence: Maintains high standards and continuously looks for ways to improve.

What We Offer

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Career growth and development opportunities
• A collaborative team environment built on our core values

OCEANAIR, Inc. is an Equal Opportunity Employer.