Import Agent

Priority Worldwide Pty Ltd; Northern (KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO & personal days

Hybrid work flexibility

Quarterly bonus

529 plan & retirement

Life insurance

Mental health protection

Identity theft protection

Job summary

Priority Worldwide is seeking an Import Operations Agent to join our global logistics team in the United States. You’ll manage shipments, handle customs entries, and ensure a superior customer experience across international flows.

You’ll learn from seasoned professionals, collaborate across departments, and gain expertise in CargoWise, compliance requirements, and end-to-end import processes. This role offers growth opportunities within our network and a commitment to ongoing training.

Qualifications

• 1 year of freight forwarding experience.
• Understanding of customs regulations, tariffs, and classifications.
• Proficiency with CargoWise, Microsoft Office, and Microsoft Teams.
• Excellent communication, organization, and problem-solving skills.
• Eagerness to learn and grow within a global logistics environment.

Responsibilities

• Process import shipments and customs entries accurately.
• Handle international shipments from start to finish.
• Coordinate with overseas partners to ensure on-time deliveries.
• Maintain daily updates for internal teams and customers.
• Support compliance with Customs, Bonded Warehouse, and CTPAT requirements.
• Prepare quotes, manage documentation, and maintain vendor relationships.
• Deliver excellent customer service and contribute to team culture.

Skills

1 year experience

customs regulations

CargoWise

Microsoft Office

Microsoft Teams

communication

problem-solving

Tools

CargoWise

Microsoft Office

Microsoft Teams

Job description

Description

Location: Hanover MD or Los Angles CA

Grow Your Career with a Global Leader

At Priority Worldwide, we don’t just move freight — we move people forward. We’re a global logistics company that values innovation, teamwork, and the growth of every employee.

When you join Priority, you join a company that invests in your success. You’ll gain hands‑on experience managing international shipments, work with cutting‑edge logistics technology, and receive ongoing training and mentorship to help you build your career in global trade and supply chain management.

Our team is passionate about making a difference through exceptional service, sustainability, and humanitarian impact. Since 2009, more than 10% of our net profits have been donated to environmental organizations, and we continue to lead emergency response logistics for governments, NGOs, and global relief efforts.

Requirements

What You’ll Do

As an Import Operations Agent, you’ll play a key role in our import department, managing shipments, handling customs entries, and ensuring every customer experience exceeds expectations. You’ll learn from seasoned professionals, work across departments, and develop valuable expertise that can lead to growth opportunities across our global network.

Key Responsibilities:

• Process import shipments and customs entries accurately and efficiently.
• Handle international shipments from start to finish (A–Z).
• Coordinate with overseas partners and clients to ensure on‑time, compliant deliveries.
• Maintain daily communication and updates for internal teams and customers.
• Support compliance efforts with Customs, Bonded Warehouse, and CTPAT requirements.
• Prepare quotes, manage documentation, and maintain strong vendor relationships.
• Deliver excellent customer service and contribute to a positive team culture.

What You Bring

• Minimum 1 year of experience in freight forwarding.
• Strong understanding of customs regulations, tariffs, and classifications.
• Proficiency in CargoWise, Microsoft Office, and Microsoft Teams.
• Excellent communication, organization, and problem‑solving skills.
• A desire to learn, grow, and take on new challenges.

Why You’ll Love Working Here

At Priority, your career growth is our priority. We encourage continuous learning through:

• Hands‑on training and mentorship from industry experts.
• Opportunities to grow into leadership or specialized logistics roles.
• Support for ongoing professional development and certifications.
  

Compensation & Benefits:

• Salary: $50,000–$65,000 annually (based on experience)
• Comprehensive Benefits Package: Medical, Dental, Vision
• Paid Time Off: 2 weeks PTO + 5 Personal Days + 3 volunteer days
• Hybrid Flexibility: 5 work‑from‑home days per month
• Quarterly Bonus Program
• 529E College Savings Program & Retirement Plan
• $20,000 Term Life Insurance
• Mental Health & Identity Theft Protection Plans

Join a Company That Invests in You

Priority Worldwide is an equal opportunity employer committed to merit‑based hiring, diversity, and creating a fair, inclusive workplace where every employee can thrive.

Take the next step in your career — and make an impact worldwide.