Implementation Associate

Wet Willie's; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

CareCloud is seeking an Implementation Associate within the Professional Services team. This role supports clients and Project Managers through task execution, system configuration, testing, training, and ongoing delivery assurance. Candidates should excel in scheduled task completion, problem solving, and clear communication.

Travel up to 70% is expected; a Bachelor’s degree or equivalent experience is required. Healthcare experience with EDI/ERA enrollment and EHR knowledge is preferred.

Qualifications

• Must be able to complete tasks on defined schedules.
• Self-directed and resourceful with strong problem solving.
• Excellent verbal and written communication skills.
• Healthcare experience with EDI/ERA enrollment, payer contracts, and EHR software preferred.
• Strong computer application skills and understanding of general systems technology.

Responsibilities

• Assist in the delivery of client implementations using CareCloud’s methodology.
• Work with clients and Project Managers on implementation tasks including system configuration and testing.
• Ensure tasks are completed on schedule and according to requirements.
• Provide onsite, telephonic, and electronic support to clients during implementations.
• Update project and task status through web-based tools.
• Manage multiple clients and implementations concurrently.
• Provide regular status reporting to Project Manager.
• Be a subject matter expert on CareCloud’s product offerings.

Skills

Project coordination

Communication

Problem solving

Self-directed

Travel readiness

Education

Bachelor’s degree or equivalent experience

Tools

EDI/ERA enrollment

Electronic Health Records (EHR)

Job description

CareCloud is transforming the healthcare experience with the industry’s most modern, flexible and powerful cloud-based platform to help providers maximize the efficiency and effectiveness of their practices while connecting and collaborating directly with patients in support of better care. CareCloud solutions include revenue cycle management, practice management, electronic health records, advanced billing rules, and analytics. As part of the Professional Services team, the Implementation Associate is responsible for assisting clients and CareCloud Project Managers with all daily implementation project tasks including information gathering, system configuration and testing, training, client support, and overall delivery assurance.

Responsibilities

• Assist in the delivery of client implementations using CareCloud’s methodology
• Under direction from Project Managers, work with clients and other CareCloud teams to complete the implementation tasks especially system configuration and testing
• Ensure tasks are completed on schedule and according to requirements
• Provide onsite, telephonic, and electronic support to clients during the implementation project
• Update project and task status through web-based tool
• Work across multiple clients and implementations at a time
• Provide regular status reporting to Project Manager
• Be a subject matter expert on CareCloud’s product offerings

Requirements

Requirements

• Ability to complete tasks according to defined schedules
• Self-directed and resourceful
• Strong problem solving skills
• Excellent verbal and written communication skills
• Healthcare experience with working knowledge of EDI/ERA enrollment, Payer contracts, and EHR software preferred
• Strong computer application skills
• Understanding of general systems technology
• Up to 70% travel
• Bachelor’s degree or equivalent experience