Implementation Support Specialist

RegEd; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive pay and bonus

Exceptional medical, dental and vision plans

401(k) plan with company matching

Generous flexible time off

Meaningful career growth opportunities

Job summary

A leading RegTech company is seeking an Implementation Support Specialist to assist in implementing compliance and risk management software. This role involves collaborating with Data Implementation Managers and requires experience with client configurations and strong knowledge of Microsoft Excel. The position is fully remote or hybrid, and offers competitive compensation ranging from $45,000 to $75,000, along with a comprehensive benefits package.

Qualifications

• Minimum 1-3 years in Technical Support or Project Management.
• Strong understanding of Excel data formulas/functions required.

Responsibilities

• Support Data Implementation Managers with client configuration tasks.
• Assist in loading client data using proprietary tools.
• Update requirements documentation as needed.
• Interface with internal and external clients maintaining professionalism.

Skills

Technical Support

Project Management

Client Facing Experience

Microsoft Office Suite

Excel Data Formulas

Education

Bachelor's degree in Business Administration, Finance, or related field

Masters' Degree in related field

Tools

Data Management Tools

Job description

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This range is provided by RegEd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $75,000.00/yr

Who We Are

RegEd is the market-leading provider of RegTech enterprise solutions with relationships with hundreds of enterprise clients, including 80% of the top 25 financial services firms.

Established in 2000 by former regulators, the company is recognized for continuous regulatory technology innovation with solutions hallmarked by workflow-directed processes, data integration, regulatory intelligence, automated validations, business process automation and compliance dashboards. The aggregate drives the highest levels of operational efficiency and enables our clients to cost‑effectively comply with regulations and continuously mitigate risk.

Trusted by the nation’s top financial services firms, RegEd’s proven, holistic approach to RegTech meets firms where they are on the compliance and risk management continuum, scaling as their needs evolve and amplifying the value proposition delivered to clients.

Life at RegEd

We are an innovative, fast-paced company that embraces diversity. Our remote or hybrid environment blends an entrepreneurial culture with the right balance of structure and process. We empower and trust our employees. Most RegEder’s work remotely, and some roles work a hybrid schedule from our Headquarters in Morrisville, North Carolina. Learn more about #LifeAtRegEd on our LinkedIn page!

Diversity Drives Innovation

RegEd believes that diverse perspectives make us stronger, smarter, and more innovative. We are committed to building a workplace where everyone feels seen, heard, and empowered to succeed. We actively seek individuals from all backgrounds and are committed to cultivating an environment of inclusivity and belonging. RegEd also recognizes the exceptional skills, discipline and dedication of those who serve - and those who stand beside them. Whether you’re a veteran, active-duty service member transitioning to civilian life, or a military spouse, your unique experience brings incredible value to our team. Military members, veterans, and military spouses are strongly encouraged to apply.

Don’t meet every requirement? If you are excited about this role but your experience does not align perfectly with all the qualifications, we encourage you to apply anyway. Experience comes in many forms, and you may be the perfect candidate for this or other roles.

Five Reasons to Work with Us

• Work with a leader in financial services industry
• Supportive & flexible remote or hybrid environment
• Diverse & friendly culture
• Fast paced growing company
• A company that cares with community service efforts

What You Will Be Doing

As a member of our Professional Services team, you will be responsible for supporting Data Implementation Managers in the implementation of compliance and risk management software applications for financial services and banking clients. The Implementation Support Specialist will work closely with our internal teams throughout the implementation life cycle to support client data configurations. The implementation life cycle includes: import/export requirements gathering and definition, engaging internal technical resources, validating that the input or output is accurate, identifying discrepancies for our clients and guiding clients through user acceptance testing and launch.

Responsibilities

• Support the Data Implementation Managers by completing client configuration tasks.
• Assist in loading client data using proprietary data management tools and complete full validations of data loaded.
• Update requirements documentation as needed.
• Monitor, research, and resolve internal and external inquiries in a timely manner.
• Keep validation thresholds updated and complete research when unexpected changes occur.
• Work on client‑facing/internal/special projects as needed.
• Interface with internal and external clients with a high level of professionalism.
• Build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner.

Must Have

• Bachelor’s degree in Business Administration, Finance or a related field or related work experience.
• Minimum1-3 years in Technical Support, Project Management, Account Management or other successful client facing experience.
• Experience with Microsoft Office Suite and strong understanding of Excel data formulas/functions.

Nice To Have

• Knowledge of the financial services / insurance / securities compliance industry’s concepts, practices, and procedures a plus.
• Masters' Degree in a related field.

The Process

• Apply! (3-25 minutes)
• Resume review (up to 2 weeks)
• Brief video interview with RegEd Recruiting Team Member (30 minutes)
• Video interview with Hiring Manager (30-60 minutes)
• Video interview with Team Members (60 minutes)
• Offer
• Background check and drug test (2-5 days)

Pay Transparency

The compensation range for this position is $45,000 - $75,000.

RegEd takes a market-based approach to pay. Your actual pay is based on your unique background, pertinent experience, work location and qualifications. In addition to competitive base pay and bonus program participation, RegEd’s total compensation package also includes our comprehensive benefits package in addition to vacation, sick, volunteer time off and paid parental leave.

Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview, please let us know during any of your interactions with the RegEd Recruiting Team. This information will be treated as confidential and only used to determine appropriate accommodation for the interview process.

Equal Opportunity Policy (EEO)

At RegEd, we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, and basis of disability or any other federal, state, or local protected class. RegEd is proud to be an Equal Opportunity Workplace.

Applicants must be authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

RegEd does not seek or accept unsolicited resumes from recruitment agencies. We are not responsible for any fees related to unsolicited resumes.

Seniority level

Associate

Employment type

Full-time

The Perks

• Competitive pay and bonus
• Remote (and hybrid if near Morrisville, NC) first organization
• Exceptional medical, dental and vision plans with generous employer funding for employees and dependents
• 401(k) plan with company matching
• Generous flexible time off
• Flexible Spending Accounts: Medical and Dependent Care
• Leave benefits including short-term and long-term disability, paid family medical leave and paid parental leave
• Volunteering time off and flexible schedules
• Meaningful career growth opportunities
• Performance bonuses
• Great working environment with a team of fantastic people

Learn more at www.RegEd.com.

If you are interested in joining a market leader and innovator poised for exponential new business growth in the coming years, please apply. It’s a great time to join the RegEd Team!