Implementation Support Coordinator (Entry-Level)

Ncontracts; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with company match

11 paid holidays

Mental Health Benefits

PTO / Paid time off

Pet Insurance

Volunteer time off

Job summary

Ncontracts, headquartered in Nashville, TN, is seeking an Implementation Support Coordinator to assist the TPRM Implementation team. This entry‑point role focuses on administrative coordination, updating records in TaskRay, and routing information to the right people, freeing Implementation Specialists to focus on client work.

You will learn our policies, work with Salesforce and TaskRay, and produce clear notes and status reports using established templates.

Qualifications

• Entry point role with less than 1 year of related experience.
• Willing to learn company policies and routine tasks.
• Ability to follow established processes accurately.
• Capable of producing clear written notes and status updates.
• Comfort with TaskRay and Salesforce platforms.

Responsibilities

• Update implementation status fields in TaskRay based on input from specialists.
• Support daily coordination tasks and follow up on open items.
• Route information requests between specialists and supporting teams.
• Send scheduled status updates using established templates.
• Compile weekly or monthly status summaries from provided data.
• Maintain records in TaskRay and flag stale records.
• Listen to client calls and meetings to produce organized notes.
• Prepare meeting materials as directed by managers.

Skills

Attention to detail

Process adherence

Clear written communication

Templates and formats

Learning new software

Discretion with sensitive info

Tools

TaskRay

Salesforce

Job description

Ncontracts, headquartered in Nashville, TN, is seeking an Implementation Support Coordinator to assist the TPRM Implementation team. This entry‑point role focuses on administrative coordination, updating records in TaskRay, and routing information to the right people, freeing Implementation Specialists to focus on client work.

You will learn our policies, work with Salesforce and TaskRay, and produce clear notes and status reports using established templates.