Implementation Specialist - Payroll

Caselle; Provo (UT); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Caselle in Provo, UT is seeking a Payroll Implementation Specialist to help cities and public agencies move to our accounting and payroll software. The role emphasizes data conversion, training, and excellent customer service as you support clients through go-live.

The ideal candidate has payroll experience and an associate degree in accounting, with a bachelor’s degree preferred. This hybrid-friendly position offers hands-on learning and long-term growth in GovTech.

Qualifications

• Associate's degree in Accounting or related field is required; bachelor's degree is preferred.
• Experience with payroll, payroll processing, or payroll software is important.
• Strong communication skills and ability to manage deadlines in a fast-paced environment.
• Experience delivering software training to small groups or one on one is a plus.

Responsibilities

• Prepare and validate files for data conversion and balance data between systems.
• Collaborate with Customer Support to resolve payroll questions.
• Train clients in a pre-live environment by phone, video, or onsite.
• Review and format customer forms, invoices, and financial statements.
• Assist with database setup for add-on applications and maintain clear progress documentation.

Skills

Payroll software experience

Customer service

Communication skills

Attention to detail

Deadline management

Learning agility

Education

Associate's degree in Accounting

Bachelor's degree preferred

Job description

Implementation Specialist - Accounting & Payroll Software

Caselle (a Govineer Solutions Company)
Provo, UT | Hybrid-friendly

Help Communities Thrive Through Better Payroll & Accounting Software

At Caselle, the work you do matters. Our software supports cities, towns, and public agencies across the country, helping them run critical services-from accounting to payroll-smoothly and accurately. We're looking for a motivated, detail-oriented Payroll Implementation Specialist to join our team and help clients successfully move to our software.

This role is a great fit if you enjoy working with data, solving problems, and helping customers feel confident using new systems. Whether you're fresh out of school or have a couple of years of payroll experience, this position offers hands-on learning, meaningful client interaction, and long-term career growth in GovTech.

What You'll Be Doing

You'll work closely with customers during their software implementation, especially as it relates to our payroll application. Your days will include preparing and validating files for conversion, comparing and balancing data between systems, and identifying issues that need to be corrected. You'll collaborate with our Customer Support team to resolve questions related to payroll processes, and you'll support customers as they learn and use Caselle software.

Once data conversion is complete, you'll help train clients in a pre-live environment-by phone, video, or occasionally onsite-so they feel confident before going live. You'll also review and format customer forms such as checks, invoices, and financial statements, assist with database setup for add-on applications, and keep clear documentation of your daily progress. Above all, you'll provide excellent customer service, even when payroll questions are complex or time-sensitive.

What We're Looking For

We're seeking someone who is organized, detail-focused, and customer-driven, with a genuine interest in accounting and payroll systems. Experience working with payroll, payroll processing, or payroll software is important, along with strong communication skills and the ability to manage deadlines in a fast-paced environment. An Associate's degree in Accounting or a related field is required, and a Bachelor's degree is preferred.

If you enjoy learning new systems, adapting to change, and helping others succeed with their payroll and accounting operations, you'll feel right at home here.

Experience delivering software training to small groups or one on one is a plus.

Compensation

Salary will be discussed during the interview process and aligned with your experience.