Payroll / Payroll Client Services/CSR

casellejobs; Provo (UT); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Hybrid or remote work options

Job summary

Caselle, based in Provo, Utah, is seeking a Client Service Analyst to support customers via phone, email and chat, troubleshoot issues, and maximize value from our software. You’ll collaborate with Product, Engineering and Implementation teams to ensure positive experiences and solutions.

Ideal candidates have strong communication, troubleshooting skills, and a genuine desire to help customers succeed; payroll experience is a bonus.

Qualifications

• 1–3 years in customer service, support, or help desk roles.
• Excellent verbal and written communication—clear, empathetic, and professional.
• Strong troubleshooting and problem-solving skills with curiosity and patience.
• Comfort with technology and helping people succeed with it.
• Bonus: payroll or light accounting experience.

Responsibilities

• Learn new systems and explain complex ideas in simple, friendly ways.
• Help customers resolve technical challenges and guide them through new features.
• Document insights to improve processes and customer experience.

Skills

Customer service

Troubleshooting

Communication

Tech-savvy

Payroll experience

Job description

About the Company

At Caselle, we believe great software starts with great service. We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud-based solutions. As we continue to expand, we're looking for a Client Service Analyst who's passionate about helping people and thrives in a dynamic, fast-paced environment.

Role Overview

As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. You'll work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.

Key Responsibilities

You'll be the kind of person who enjoys learning new systems, figuring things out, and explaining complex ideas in simple, friendly ways. Whether it's helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve our processes, you'll play an important role in shaping how our clients see us - as trusted partners who care about their success.

Required Experience & Skills

• 1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.
• Excellent verbal and written communication skills — you're clear, empathetic, and professional.
• A knack for troubleshooting and problem-solving, paired with curiosity and patience.
• Comfort with technology and a genuine desire to help people succeed with it.
• Bonus Points: Previous payroll experience, or light accounting experience.

Benefits

In return, you'll enjoy competitive pay, a comprehensive benefits package (health, dental, vision, PTO, and 401(k)), and flexible hybrid or remote work options. Most importantly, you'll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant.

How to Apply

If you're ready to build meaningful relationships, grow your technical expertise, and make an impact every day, we'd love to meet you.