Payroll Implementation Consultant

Kaizen Lab Inc.; Norcross (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Partial medical & dental coverage

Fully paid life insurance

Disability insurance (short-term &

401(k) with 4% match

Health Savings Account contributions

Generous PTO

Job summary

Kaizen Lab Inc. is seeking a Payroll Implementation Consultant to join our Client Experience Team. You will help clients succeed with our payroll and HR solutions by delivering onboarding, training, and hands-on platform support.

You will build strong client relationships, develop their skills to maximize platform use, and collaborate across teams to ensure seamless service delivery, with a focus on accuracy and proactive problem solving.

Qualifications

• Minimum of 3 years of experience in payroll processing or implementation.
• Excellent multitasking and communication skills.
• Strong problem-solving and client service mindset.

Responsibilities

• Support onboarding for new clients as a subject matter expert.
• Help clients maximize platform utilization through training.
• Build and maintain positive client relationships during implementation.
• Deliver exceptional service to ensure client satisfaction.
• Provide comprehensive training on system functionality.
• Collaborate with team members to ensure seamless support.

Skills

Payroll processing

Payroll implementation

Customer service

Project management

Job description

Payroll Implementation Consultant

Are you passionate about technology and customer service? Do you want to be a part of a dynamic company where you can accelerate your career? We are seeking a dedicated Payroll Implementation Consultantto join our rapidly expanding Client Expierence Team. In this role, you will help deliver exceptional service and support to our clients, ensuring their success with our innovative payroll and HR solutions.

• Competitive career growth opportunities within a fast-growing company.
• Collaborative and supportive team environment.
• Partial company-paid medical and dental coverage for you and your family.
• Fully paid life insurance, short-term, and long-term disability benefits.
• 401(K) Safe Harbor plan with up to a 4% company match.
• Company contributions to Health Savings Accounts (HSAs)
• Generous discretionary paid time off package with immediate eligibility.

What You Will Do:

• Support the onboarding process for new clients, servicing as a subject matter expert.
• Assist clients in developing their skills to effectively utilize our platform.
• Build and maintain positive relationships with clients throughout the implementation process.
• Deliver exceptional customer service, ensuring client satisfaction.
• provide comprehensive training on systems functionality and address client needs and requests.
• Develop a deep understanding of our platform's capabilities to effectively engage clients.
• Collaborate with team members to ensure seamless support and service delivery.
• Utilize our technology to support payroll, time & attendance, HR, and other client needs.

What You Bring to Table:

• Minimum of 3 years of expierence in payroll processing or implementation.
• Strong passion for delivering exceptional customer service.
• Excellent multitasking and project management skills.
• High level of integrity, professionalism, and positive attitude.
• Ability to influence and effectively challenge thinking to foster improvements.
• Innovative mindset with a commitment to excellence.
• Curiosity and critical thinking-ability to ask engaging questions and seek continuous learning.
• Strong teamwork and Collaborative skills.

Where You Will Work:

Hybrid