Implementation Specialist II

Solera Corporation; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Solera Corporation is seeking an Implementation Trainer to facilitate role-based training and support dealership teams in integrating Service Suite solutions. This role involves delivering both on-site and virtual training, ensuring content aligns with dealership workflows while fostering customer adoption of new processes and technologies.

The ideal candidate will have strong communication skills and experience in an automotive service department is a plus. The position allows for remote work with potential travel to customer sites during implementation projects.

Qualifications

• Ability to train effectively in one-on-one and group settings.
• Comfort working independently with minimal supervision in a remote environment.
• Adaptability in fast-changing environments.

Responsibilities

• Deliver on-site and virtual training aligned with dealership workflows.
• Secure buy-in from dealership leadership on new processes.
• Share customer feedback with internal teams for improvements.

Skills

Clear and professional communication

Customer engagement skills

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Proficiency in Microsoft PowerPoint

Tools

Salesforce

Job description

Implementation Trainer

Solera is a global leader in data and software services, transforming the vehicle lifecycle through a connected digital experience. Solera processes over 300 million digital transactions annually supporting over 235,000 partners across 90+ countries.

As an Implementation & Training Specialist, you play a critical role in ensuring dealership teams successfully adopt Solera’s Service Suite solutions. You deliver high‑impact, role‑based training and influence change while helping service departments confidently integrate new tools into their daily workflows. This is a remote role. Travel to customer sites may be required up to 100% of the time during implementation projects.

What You’ll Do

• Training Delivery & Implementation – Deliver on‑site and virtual, instructor‑led training throughout the implementation lifecycle. Facilitate role‑specific training for dealership service department stakeholders. Ensure training content is relevant, engaging, and aligned with dealership workflows and business goals. Document all training activities in Salesforce.com.
• Customer Enablement, Adoption & Change Management – Secure buy‑in from dealership leadership on new processes and technology. Support the transition of customers to post‑implementation Service Suite support teams. Advise customers on best practices and revenue‑driving functionality to promote adoption and long‑term value.
• Internal Feedback & Content Development – Share customer feedback and improvement opportunities with internal teams. Contribute to training and curriculum development, including presentations, quick‑reference guides, and instructional videos.
• Cross‑Functional Partnership – Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs.
• Work Environment / Physical Requirements – Ability to sit for extended periods and work at a computer for multiple hours per day. Ability to deliver instructor‑led training for extended sessions while managing multiple tasks with attention to detail.

What You’ll Bring

• Required Qualifications – Clear and professional written and verbal communication skills. Ability to train effectively in one‑on‑one and group settings. Comfort working independently with minimal supervision in a remote environment. Strong relationship‑building and customer engagement skills. Ability to prioritize, multitask, and follow up proactively. Adaptability in fast‑changing environments. Sound judgment, professionalism, and discretion. Proficiency in Microsoft Excel, Word, and PowerPoint.
• Preferred Qualifications – Experience working in an automotive service department. Software implementation or customer onboarding experience. Knowledge of Dealer Management Systems (DMS). Familiarity with Service Suite products from internal or end‑user perspectives. Experience using Salesforce.

Equal Opportunity Employer

Applicants must be currently authorized to work in the United States on a full‑time basis without the need for employer sponsorship.

Solera Holdings, Inc., and its US subsidiaries (together, Solera) is an equal employment opportunity employer. The firm’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. The firm also prohibits harassment of applicants or employees based on any of these protected categories.