Onsite Client Training Consultant

Solera Holdings, LLC.; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Solera Holdings, LLC is seeking a Professional Services Consultant for Auto/Mate DMS Service Implementation and Training. This role involves on-site or remote training to improve dealership efficiency, with travel around 75% to client sites.

The ideal candidate will have 3-5+ years in dealership Fixed Ops, 2-5+ years in on-site implementations, and experience with Auto/Mate DMS. A BA/BS or equivalent, strong training skills, and bilingual English/Spanish are preferred.

Qualifications

• 3-5+ years of dealership Fixed Ops experience.
• 2-5+ years of on-site implementation experience preferred.
• Prior Auto/Mate DMS experience is a plus.
• Bachelor’s degree preferred or an equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite preferred.
• Strong training and presenting experience, both in groups and one-on-one.
• Excellent communication skills including phone communication.
• Bi-lingual (English/Spanish) preferred.

Responsibilities

• Deliver on-site consultation and training sessions during new installations of Auto/Mate Enterprise Software.
• Provide expert advice on system setup and software usage, ensuring alignment with business plans and laws.
• Collaborate with dealership management to gather data for decision-making and reporting.
• Guide customers in creating custom reports and dashboards to meet needs.
• Monitor progress to ensure completion of the onsite training plan during installation week.

Skills

Dealership Fixed Ops experience

On-site implementation experience

Auto/Mate DMS experience

Training and presenting

Excellent communication skills

Bi-lingual English/Spanish

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Professional Services Consultant – Auto/Mate DMS Service Implementation/Training Specialist

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Are you passionate about helping businesses thrive? As a DMS Service Professional Service Consultant, you’ll be a key player in providing on-site or remote training and expert advice to ensure our clients' dealerships achieve peak efficiency and profitability with the Auto/Mate DMS Service applications. Enjoy traveling 75% of the time, meeting new people, and exploring new places as you make a difference!

What You’ll Do

• Deliver engaging on-site consultation and training sessions during new installations of Auto/Mate Enterprise Software, fostering customer confidence and trust.
• Provide expert advice to dealership management on best practices for system setup and software usage, ensuring compliance with business plans, industry trends, existing processes, and relevant laws.
• Collaborate closely with dealership management to gather critical data for decision-making and reporting.
• Guide customers in creating custom reports and dashboards to meet their specific reporting needs.
• Ensure the successful completion of the onsite training plan by monitoring progress throughout the installation week.

What You’ll Bring

• 3-5+ years of dealership Fixed Ops experience required, including roles in dealership Service department management.
• 2-5+ years of on-site implementation experience preferred.
• Prior Auto/Mate DMS experience is a plus.
• Bachelor’s degree preferred or an equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite preferred.
• Strong experience in training and presenting, both in group settings and one-on-one.
• Excellent communication skills, including effective phone communication.
• Bi-lingual (English/Spanish) preferred

Why Join Us?

If you’re looking for a dynamic role where you can travel, build meaningful connections, and help clients optimize their operations, this is the perfect opportunity for you.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.