Implementation Spec II

TrueCommerce, Inc.; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401k with match

PTO 20 days + holidays

Birthday + summer days

Volunteer day

Parental leave

Wellness program

Job summary

TrueCommerce is seeking an Implementation Specialist III to lead add-on EDI implementations for existing customers, connecting new trading partners from kickoff to go-live. You will coordinate with mapping, integrations, and connectivity teams while managing customer relationships in a fast-paced, remote environment.

Join a team focused on expanding trading partner networks, delivering on-time projects with an 18-day target and providing clear status updates to clients and internal stakeholders.

Qualifications

• EDI experience and ability to read specifications and manage the full EDI lifecycle.
• Experience managing a high volume portfolio of concurrent projects.
• Strong cross-functional communication across customers, trading partners, and internal teams.
• Project management aptitude with ability to prioritize complex multi-stakeholder projects.
• ERP familiarity (NetSuite or other systems) a plus.

Responsibilities

• End-to-end implementation projects for existing customers adding new trading partner connections.
• Primary point of contact between customers, trading partners, and internal teams.
• Coordinate across mapping, integrations, and connectivity for timely delivery.
• Manage a portfolio of up to 40 concurrent projects with clear status updates.
• Communicate with customers and partners to gather requirements and updates.
• Ensure projects are completed on time, aiming for an 18-day window.
• Document project activity and maintain accurate records.

Skills

EDI experience

Project management

Cross-functional communication

Organizational skills

Tools

NetSuite

Job description

TrueCommerce is looking for an Implementation Specialist III to join our Add-On Implementations team. In this role, you will manage EDI implementations for existing customers who are adding new trading partner connections, serving as the primary liaison between the customer and their trading partners from kickoff through go-live.

This is a fast-paced, high-volume role where organization, communication, and EDI expertise are essential. You will coordinate across internal teams including mapping, integrations, and connectivity while simultaneously managing customer relationships and keeping projects on track to our 18-day completion target.

This role is fully remote.

In this role, you will join a team of add-on implementation specialists, all focused on helping TrueCommerce customers expand their trading partner networks quickly and reliably.

What You'll Do:

• Own add-on EDI implementation projects end-to-end for existing TrueCommerce customers adding new trading partner connections
• Serve as the primary point of contact and liaison between customers, trading partners, and internal teams throughout the project lifecycle
• Coordinate across internal departments including mapping, integrations, and connectivity to ensure timely, accurate project delivery
• Manage a high-volume project portfolio of up to 40 concurrent projects, maintaining clear status communication and disciplined follow-up
• Communicate proactively with customers and trading partners to gather requirements, relay updates, and resolve issues
• Ensure projects are completed accurately and on time, targeting an 18-day completion window per project
• Document project activity and maintain accurate records throughout implementation

Requirements for Success:

• EDI experience required — ability to read specifications, understand trading partner compliance requirements, and manage the full EDI transaction lifecycle (850, 856, 810, and related document sets)
• Demonstrated ability to manage a high volume of concurrent projects with strong organizational skills and disciplined follow-through
• Excellent cross-functional communication skills — comfortable working with customers, trading partners, and multiple internal teams simultaneously
• Project management experience or aptitude; ability to prioritize and keep complex, multi-stakeholder projects moving
• ERP familiarity (NetSuite or other systems) a plus
• Logistics or warehouse operations background a plus
• Experience with warehouse EDI or multi-partner EDI projects a plus
• Prior experience at a supply chain integration or EDI platform vendor (e.g., SPS Commerce, DiCentral, Cleo) a plus
• Remote first and casual work environment
• 401k with 3.5% company match and vested after 2 years
• 20 PTO days - 1 birthday day off - 3 summer days - 1 Volunteer day - 11 company holidays
• Medical, dental, vision and other life/health insurance plans
• Paid parental leave
• Wellness reimbursement program

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.

For additional information, visit our website

Travel Required

No .

Equal Opportunity Employer
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