Implementation Project Manager - CC&B & Customer Care

NISC; Mandan (ND); Hybrid; USD 80,000 - 110,000; Full time

Job summary

NISC seeks a professional to perform software implementations for Member/Customers and manage implementation projects. You will train users on CC&B, validate converted data, and provide lifecycle support across hybrid locations, including Mandan, ND.

You will leverage your customer service mindset and critical thinking to drive data accuracy and process efficiency, while traveling up to 20% as needed.

Qualifications

• Strong verbal and written communication skills.
• Strong level presentation and training skills.
• Strong level ability to organize and prioritize effectively.
• Strong attention to detail skills while managing time effectively.
• Knowledge of business-related software applications and services.
• Knowledge of the Utility or Telecom industries.
• Knowledge of Project Management processes and theory.
• Ability to research and solve problems.
• Ability to set and manage internal and external Member/Customer expectations.
• Ability to analyze data and draw meaningful business conclusions.
• Ability to demonstrate initiative and accountability.
• Ability to guide/lead change management for Member/Customers.
• Ability to travel as often as necessary, generally around 10-20% a year.

Responsibilities

• Assist and perform in coordinating basic software implementation project plans.
• Present and train software application to all applicable Member/Customers end users.
• Share business requirement best practices with Member/Customers for software process efficiency.
• Validate the accuracy of converted data and drive Member/Customer engagement in verification of the data.
• Provide application support throughout the project lifecycle.
• Perform data mapping from legacy systems.
• Create and adjust software configuration according to project requirements.
• Perform after hours call support as assigned.
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
• Commitment to NISC's Statement of Shared Values.
• Other duties as assigned.

Skills

Communication skills

Presentation & Training

Organization & prioritization

Attention to detail

Business software knowledge

Utility/Telecom industry knowledge

Project management basics

Problem solving

Expectation management

Data analysis

Initiative & accountability

Change management

Travel willingness

Education

Bachelor's Degree in business-related field or equivalent experience

Job description

NISC seeks a professional to perform software implementations for Member/Customers and manage implementation projects. You will train users on CC&B, validate converted data, and provide lifecycle support across hybrid locations, including Mandan, ND.

You will leverage your customer service mindset and critical thinking to drive data accuracy and process efficiency, while traveling up to 20% as needed.