Implementation Project Manager - Asset & Ticket Management

National Information Solutions Cooperative (NISC); Mandan, Cedar Rapids (ND, IA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

National Information Solutions Cooperative (NISC) is seeking a qualified candidate to join our Operations – Asset & Ticket Management team, working on iVUE implementations and API integrations. You will manage projects, analyze member data, and configure interfaces while ensuring smooth deployment and support across North America.

Hybrid work from Cedar Rapids, IA or Mandan, ND with 3 in-office days per week after training.

Qualifications

• 5+ years Telecommunication/Broadband experience.
• Strong knowledge of Excel and MS Office.
• Strong customer orientation.
• Excellent research and problem-solving skills with attention to detail.
• Excellent verbal and written interpersonal and communication skills.
• Ability to organize and prioritize; work independently or in a team.
• Familiarity with Application Programming Interfaces (API).
• Working knowledge of broadband and/or telecom networks.

Responsibilities

• Provides superior customer support to internal and external customers.
• Conducts implementation analysis.
• Identifies gaps in features and functionality and oversees resolution.
• Follows established software implementation methodologies and procedures.
• Performs quality testing related to system integration.
• Prepares and completes implementation documents.
• Utilizes implementation best practices and artifacts for projects.
• Assists customers in implementation, troubleshooting, training, and ongoing support.

Skills

Excel

MS Office

Customer service

Communication skills

Problem solving

Time management

API familiarity

Teamwork

Education

High School diploma

Associate or Bachelor’s in CS/MIS/IS/Business

Tools

None

Job description

Mandan, ND or Cedar Rapids, IA

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Summary:

NISC is looking to fill a position working with our Operations – Asset & Ticket Management products. You will be responsible for:

• Implementing the plant records and trouble ticketing applications within iVUE. Also responsible for implementing the Operations – Asset & Ticket Management applications such as our mobile solutions, scheduling tools, and open API's.

This position will work with the Member/customer to effectively implement the applications. This includes working as a project manager to manage project timelines, communicating with internal and external individuals of project expectations, and configuring the application via creating or modifying the necessary interface code and applications options. It also includes analyzing the data from the member/customer’s current system to ensure that it is properly converted into the NISC software.

Work Schedule:

• Hybrid (after an initial training period) from one of the office locations listed below:
• Cedar Rapids, IA
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose

Essential Functions:

• Provides superior customer support to internal and external customers in all encounters.
• Conduct implementation analysis
• Identify gaps in features and functionality in software and oversee resolution
• Follows all established software implementation methodologies and procedures
• Performs quality testing as it relates to system integration dependent on the tasks assigned
• Prepare and complete implementation documents
• Utilizes all implementation best practices and artifacts for all implementation projects.
• Assists customers in all aspects of implementation including troubleshooting, training, and on-going support.

Desired Job Experience:

• 5+ years Telecom/Broadband experience
• Strong knowledge of Excel and other MS Office products
• Strong customer orientation
• Excellent research and problem-solving skills with a strong attention to detail.
• Excellent verbal and written interpersonal and communication skills.
• Ability to organize and prioritize.
• Ability to work independently, as well as in a team environment
• Ability to interact in a positive manner with internal and external contacts
• Familiarity with Application Programming Interfaces (API)
• Commitment to NISC’s Statement of Shared Values.
• Working or educational knowledge of a Broadband and/or Telecom networks.

Desired Education:

• High School diploma or equivalency required
• Associate or Bachelor’s Degree in a Computer Science, MIS, IS, Business Administration, or technical degree preferred.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.