Implementation Project Manager

Openkrill; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

FireMon is seeking an Implementation Project Manager to lead global projects and serve as the primary customer contact. You’ll own professional services delivery, manage the customer journey, and ensure value delivery on schedule.

The role requires extensive PM experience, PMP certification, and a strong ability to coordinate across product, sales, support, and engineering teams to drive time-to-value.

Qualifications

• 3+ years project management experience delivering projects to senior executives for Fortune 500 customers.
• PMP certification required.
• Bachelor's degree in Business Admin, Computer Science or related field, or equivalent experience.
• Able to adapt in a fast-paced environment with competing priorities.
• Strong negotiation, problem solving, risk management, prioritization, decision making and organization.

Responsibilities

• Manage simultaneous global projects for multiple customers ensuring timely implementations.
• Plan, document and execute all phases of the project life-cycle, leveraging expertise in scope, requirements, timeline, risk and communications management.
• Build relationships at all levels of the customer to understand needs and drive time to value.
• Promote change, continuous process improvement, and best practice adoption within business and technical teams.
• Collaborate with internal teams to formulate LOEs and SOWs with customers and future prospects.
• Provide consistent updates to project stakeholders including cost analysis, issue tracking, and communications with business lines and technology management.

Skills

PM Experience

PMP Certified

Negotiation

Problem Solving

Risk Management

Prioritization

Decision Making

Communication

Executive Presence

Customer Facing

Education

Bachelor's Degree

Job description

FireMon delivers network security policy control for the hybrid enterprise, giving organizations one governed control point for policy across firewall vendors and on-prem, cloud, and hybrid environments.

As a thought leader in the NSPM space, FireMon is paving the way in the cybersecurity industry across the globe. At FireMon, you'll find a disruptive, cutting-edge environment. It's a place where being proactive is rewarded and each day is more innovative than the last. This drive permeates everything we do, from how we develop our products to how we engage with our customers and how we get things done.

One of the biggest benefits of working with a groundbreaking company like FireMon is the huge impact employees have on the overall product and business. Each person's work directly affects the outcome of the finalized product and success of the business. Additionally, you can voice your ideas and collaborate across departments to learn new aspects of the company.

The Implementation Project Manager is responsible for performing a wide range of activities related to the project management and implementation of FireMon products and services.

The role serves as a key partner and primary point of contact to customers; with ownership and accountability for ensuring our solutions deliver value to the customer on or ahead of schedule. Tactically, the PM owns Professional Services Delivery Projects and oversight of the customer journey inclusive of Sales Hand off, Services Engagement, and Services Hand off to effectively engage customers, successfully implement their solutions, and position them forongoing success and support following implementation.

About the role

• Manage simultaneous global projects for multiple customers ensuring timely implementations in accordance with best practices, policies, procedures and prescribed implementation methodology.
• Plan, document and execute all phases of the project life-cycle including leveraging expertise in various project management functional areas including: Scope Management, Requirements Management, Timeline Management, Risk/Issue management, Communications Management, Priority & Dependency Management and the coordinationof resources.
• Build relationships at all levels of the customer to understand needs and drive time to value.
• Promote change, continuous process improvement, and best practice adoption within both the business and technical team members.
• Works in cross organizational fashion to formulate implementation level of effort estimates (LOE's) and Statements of Work (SOW's) with customers and future prospects.
• Provide consistent and comprehensive updates to project stakeholders, including (at a minimum) to-date cost analysis, issue and resolution tracking, and communication with business lines and technology management.
• Partner with internal teams (development, product management, sales, support and technical engineering) to overcome risks and drive Time to Value of our customers.

Required Skills and Experience

• 3 or more years project management experience with a proven record of accomplishment of successfully delivering projects to senior executives/sponsors for Fortune 500 customers; experience working on and managing enterprise scale IT, Service Delivery, or similar projects or equivalent experience.
• PMP Certification.
• Bachelor's Degree in Business Administration, Computer Science, other related technical field, or equivalent experience.
• Demonstrable flexibility and the ability to execute effectively in a fast-paced environment with competing priorities.
• Strong negotiation, problem solving, risk management, prioritization, decision making and organizational skills.
• Strong written and verbal communication skills, executive level presence and experience in communications facilitation.
• Demonstrated success in a customer-facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, including an aptitude for improving customer satisfaction.
• A natural self-starter, with strong team building, conflict resolution and collaboration skills.
• Maintaining reliable and predictable attendance with experience managing a high volume of activity, and a large number of projects, in a fast-paced growing organization. Ability to self-manage and prioritize.
• Experience working within Network Security is highly preferred
• Spanish language skills would be preferred.