Implementation Ops Manager - On-Site Leadership & Growth

AptaChem Consulting LLC; Town of Pittsford (NY); On-site; USD 85,000 - 122,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) match

Career development

Job summary

Paylocity is seeking a Manager, Implementation Ops in Rochester, NY to lead and mentor the PRC team, ensuring Web Pay Products are configured to meet client SLAs and expectations. You will coach, train, and evaluate staff, coordinate with Learning & Development, and drive improvements in training and performance.

This is a 100% in-office role, five days a week, with a strong benefits package including medical, dental, vision, life, disability, and a 401(k) match.

Qualifications

• 2 years Management Experience. Experience in team development and workflow process- a matrix environment is a plus.
• Strong mathematical ability and aptitude to learn the payroll software application.
• Excellent troubleshooting ability in order to handle clients’ payroll issues.
• Ability to multi-task.
• Excellent listening and communication skills – 100% client satisfaction is our #1 priority.
• Ability to work in a fast-paced, high stress environment.
• Knowledge of Microsoft Office, especially Microsoft Excel.
• Project Management and/or Change Management a plus.
• Knowledge of Access, SQL or Crystal Reports a plus

Responsibilities

• Ensure that the client base receives the appropriate level of customer service and technical support by spending the majority of your time, but not limited to, handling unresolved and escalated client issues with prompt and courteous service.
• Manage the day-to-day activities of the Implementation support staff by providing leadership, coaching and mentoring.
• Work with other areas of the organization to ensure consistency in all policies and procedures.
• Work with the Learning & Development department to coordinate, assess and manage employees' training needs and gaps.
• Develop and implement employee motivation activities and incentives.
• Handle disciplinary issues as necessary.
• Responsibility for interviewing and hiring candidates.
• Provide positive and constructive feedback to employees while balancing ownership and continuous improvement.
• Develop and motivate team members to reach departmental goals.
• Works with the Department Director to plan and schedule resources.

Education

Bachelor’s Degree

Tools

Microsoft Excel

Access

SQL

Crystal Reports

Job description

Paylocity is seeking a Manager, Implementation Ops in Rochester, NY to lead and mentor the PRC team, ensuring Web Pay Products are configured to meet client SLAs and expectations. You will coach, train, and evaluate staff, coordinate with Learning & Development, and drive improvements in training and performance.

This is a 100% in-office role, five days a week, with a strong benefits package including medical, dental, vision, life, disability, and a 401(k) match.