Implementation Operations Specialist – Onsite & Remote

Aristocrat Leisure

Las Vegas (NV)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Aristocrat Leisure is seeking an Implementation Operations Specialist to ensure flawless installations and support of the Oasis 360 Casino Management System for our casino customers. You will train staff, configure systems, troubleshoot peripherals, collaborate across teams, and travel as needed.

This role suits a detail‑oriented communicator with IT and gaming industry experience who excels in a dynamic, performance‑driven environment.

Qualifications

Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.
Experience with training, installing, supporting, and troubleshooting software products.
Casino/gaming experience within technology or similar expertise preferred.
Knowledge of digital electronics and networking technologies.
Strong understanding of Microsoft Office Suite products.
Demonstrated leadership and collaboration across diverse teams.
Willingness to travel extensively and work variable shifts.
Ability to acquire necessary occupational and vendor licenses in Aristocrat’s customer jurisdictions.

Responsibilities

Install, support, and troubleshoot Oasis 360 Casino Management System software products.
Collaborate with customer representatives to plan system access rights and enter configurations.
Configure and troubleshoot third-party products like printers, scanners, and card readers.
Validate the accurate operation of all equipment, system capabilities, and reports.
Deliver classroom training on Oasis 360 Management System modules and partner products.
Monitor service activities and report issues to ensure customer happiness.
Build customer advocacy for Aristocrat products and services.