Casino Systems Implementation & Training Specialist

GamblingCareers.com; Las Vegas (NV); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Aristocrat is seeking an Implementation Operations Specialist to deliver world-class service to casino customers. You will ensure flawless installations and support, both onsite and virtually, collaborating with teams to plan configurations and train users on Oasis 360 modules.

The role requires travel, strong problem-solving, and proficiency with Microsoft Office, electronics, and networking. Join a dynamic environment that values excellence and customer satisfaction.

Qualifications

• Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.
• Experience with training, installing, supporting, and troubleshooting software products.
• Casino/gaming experience within technology or similar expertise preferred.
• Working knowledge of marketing principles, including customer engagement and service promotions, preferred.
• Demonstrated leadership and the capability to collaborate with diverse personalities and management tiers.
• Knowledge of digital electronics and networking technologies.
• Strong understanding of Microsoft Office Suite products.
• Strong communication abilities and the capacity to uphold confidentiality.
• Willingness to travel extensively and work variable shifts.
• Valid driver’s license with a clean driving record.
• Ability to acquire necessary occupational and vendor licenses in Aristocrat’s customer jurisdictions.

Responsibilities

• Install, support, and troubleshoot Oasis 360 Casino Management System software products.
• Collaborate with customer representatives to plan system access rights and enter configurations.
• Configure and troubleshoot third‑party products like printers, scanners, and card readers.
• Validate the accurate operation of all equipment, system capabilities, and reports.
• Deliver classroom training on Oasis 360 Management System modules and partner products.
• Schedule post‑installation meetings with Support, PMO, Product, and D&D to report software issues.
• Monitor service activities and bring up issues as necessary to ensure customer happiness.
• Build customer advocacy for Aristocrat products and services by setting the industry standard.

Job description

Aristocrat is seeking an Implementation Operations Specialist to deliver world-class service to casino customers. You will ensure flawless installations and support, both onsite and virtually, collaborating with teams to plan configurations and train users on Oasis 360 modules.

The role requires travel, strong problem-solving, and proficiency with Microsoft Office, electronics, and networking. Join a dynamic environment that values excellence and customer satisfaction.