Casino Tech Implementation Pro

Aristocrat Gaming

Las Vegas (NV)

On-site

USD 85,000 - 115,000

Full time

14 days+

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Job summary

Aristocrat Gaming is seeking an Implementation Operations Specialist to deliver flawless Oasis 360 installations and ongoing support for our casino customers in Las Vegas. You will work onsite and virtually, coordinating with cross-functional teams to ensure successful deployments and customer satisfaction.

The role requires an Associate degree or equivalent, experience with software installation and training, and a willingness to travel extensively.

Qualifications

Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.
Experience with training, installing, supporting, and troubleshooting software products.
Casino/gaming experience within technology or similar expertise preferred.
Strong communication abilities and the capacity to uphold confidentiality.
Willingness to travel extensively and work variable shifts.

Responsibilities

Install, support, and troubleshoot Oasis 360 Casino Management System software products.
Collaborate with customer representatives to plan system access rights and enter configurations.
Configure and troubleshoot third-party products like printers, scanners, and card readers.
Validate the accurate operation of all equipment, system capabilities, and reports.
Deliver classroom training on Oasis 360 Management System modules and partner products.
Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.
Monitor service activities and bring up issues as necessary to ensure customer happiness.
Build customer advocacy for Aristocrat products and services by setting the industry standard.