OASIS Product Support Specialist

GamblingCareers.com; Las Vegas (NV); On-site; USD 38,000 - 71,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) plan with employer matching

Job summary

Aristocrat Interactive in Las Vegas is seeking a Product Support Specialist I to provide technical and customer support for Aristocrat software across 300+ casinos, using OASIS and related products. You will resolve issues, train customers, and ensure timely solutions in a fast-paced environment.

The role requires English proficiency, 1 year in support, strong problem-solving, and the ability to pass background checks for gaming licenses; casino experience is a plus and travel to sites may occur.

Qualifications

• Minimum of 1 year supporting and troubleshooting hardware and software.
• Minimum of 1 year experience in a customer support environment.
• Must be able to read, write, speak and understand English.

Responsibilities

• Answer calls routed to the phone queue.
• Frequently monitor the case tracking system for new cases.
• Ensure accurate and efficient first call resolution or escalate as needed.
• Read T-SQL queries to assist troubleshooting.
• Provide customer training on Aristocrat software.
• Work with teammates to troubleshoot front end issues.
• All other duties as assigned.

Skills

Customer support

Troubleshooting

English proficiency

Casino experience

T-SQL

Education

Associate degree

Tools

OASIS

Job description

Aristocrat Interactive in Las Vegas is seeking a Product Support Specialist I to provide technical and customer support for Aristocrat software across 300+ casinos, using OASIS and related products. You will resolve issues, train customers, and ensure timely solutions in a fast-paced environment.

The role requires English proficiency, 1 year in support, strong problem-solving, and the ability to pass background checks for gaming licenses; casino experience is a plus and travel to sites may occur.