Implementation Operations Specialist

Aristocrat Interactive; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Aristocrat Interactive in Las Vegas seeks an Implementation Operations Specialist to ensure flawless Oasis 360 installations for casino customers, delivering on-site and virtual support.

You will train users, configure access rights, troubleshoot peripherals, and collaborate with Support, PMO, Product, and D&D to keep customers satisfied.

Qualifications

• Associate degree or equivalent in CIS/Business Admin.
• Experience with training, installation, support, and troubleshooting software.
• Casino/gaming tech experience preferred.
• Strong MS Office knowledge.
• Willing to travel extensively.
• Ability to obtain licenses in customer jurisdictions.

Responsibilities

• Install, support, and troubleshoot Oasis 360 software.
• Plan system access rights and configurations with customers.
• Configure third-party devices such as printers, scanners, and card readers.
• Validate operation of equipment, capabilities, and reports.
• Deliver training on Oasis 360 modules.
• Schedule post-installation meetings with internal teams to report issues.
• Monitor service activities and address issues to ensure customer happiness.
• Build customer advocacy for Aristocrat products and services.

Skills

Training & support

Software installation

Customer engagement

Office software

Leadership

Networking basics

Travel availability

Confidentiality

Education

Associate degree or equivalent

Tools

Oasis 360

Printers & scanners

Card readers

Job description

At Aristocrat, we pride ourselves on our relentless pursuit of excellence and innovative spirit. We are an ideas company at heart, embedding creativity and fresh thinking into every part of our business. This is your chance to join a team that consistently sets the standard in gaming entertainment, with exciting titles like Game of Thrones TM, Sons of Anarchy, and Lightning Link. As an Implementation Operations Specialist, you will play a crucial role in delivering a world-class service experience to our casino customers. You will ensure flawless installations and support, both onsite and virtually. This is an outstanding opportunity to grow and shine in a dynamic, ambitious environment!

What You'll Do

• Install, support, and troubleshoot Oasis 360 Casino Management System software products.
• Collaborate with customer representatives to plan system access rights and enter configurations.
• Configure and troubleshoot third-party products like printers, scanners, and card readers.
• Validate the accurate operation of all equipment, system capabilities, and reports.
• Deliver classroom training on Oasis 360 Management System modules and partner products.
• Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.
• Monitor service activities and bring up issues as necessary to ensure customer happiness.
• Build customer advocacy for Aristocrat products and services by setting the industry standard.

What We're Looking For

• An Associate's Degree in Computer Information Systems, Business Administration, or equivalent experience.
• Experience with training, installing, supporting, and troubleshooting software products.
• Casino/gaming experience within technology or similar expertise preferred.
• Working knowledge of marketing principles, including customer engagement and service promotions, preferred.
• Demonstrated leadership and the capability to collaborate with diverse personalities and management tiers.
• Knowledge of digital electronics and networking technologies.
• Strong understanding of Microsoft Office Suite products.
• Strong communication abilities and the capacity to uphold confidentiality.
• Willingness to travel extensively and work variable shifts.
• Valid driver's license with a clean driving record.
• Ability to acquire necessary occupational and vendor licenses in Aristocrat's customer jurisdictions.

This job description may have been reviewed and enhanced usingAI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.