Implementation Manager - Startup Operations & Process Design

Nicely Co.; Tulsa (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

Nicely Co. is seeking an Implementation Manager to build repeatable operations, design processes, and drive project execution. You will partner with multiple functions to translate priorities into dependable work, shaping the early-stage company’s internal systems and standards.

The role requires sound judgment, clear tradeoff communication, and appropriate autonomy. This position offers ownership over critical workflows, with opportunities to influence how operations scale as the company grows.

Qualifications

• Demonstrated capability in repeatable operations and process design.
• Experience translating priorities into documented plans and measurable outcomes.
• Strong written and verbal communication with cross-functional partners.
• Ability to organize ambiguous work and document decisions clearly.
• Commitment to ethical conduct, confidentiality, security, and inclusive collaboration.

Responsibilities

• Own day-to-day work across repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.
• Translate the priorities of the Implementation Manager role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Skills

Operations design

Project execution

Vendor coordination

Measurement

Continuous improvement

Communication

Documentation

Ambiguity management

Ownership

Ethics & security

Job description

Nicely Co. is seeking an Implementation Manager to build repeatable operations, design processes, and drive project execution. You will partner with multiple functions to translate priorities into dependable work, shaping the early-stage company’s internal systems and standards.

The role requires sound judgment, clear tradeoff communication, and appropriate autonomy. This position offers ownership over critical workflows, with opportunities to influence how operations scale as the company grows.