Process Improvement Manager — Build Scalable Operations

Nicely Co.; Tulsa (OK); On-site; USD 80,000 - 110,000; Full time

Job summary

Nicely Co. is seeking a Process Improvement Manager to strengthen repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement. This role will turn company priorities into clear, dependable work while partnering directly with colleagues across functions.

Nicely Co. is an early-stage company, so this position will help create the processes and internal systems behind the work, not merely inherit a mature playbook.

Qualifications

• Demonstrated capability relevant to repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.
• Judgment and ownership appropriate for the Process Improvement Manager scope.
• Strong written and verbal communication with both specialists and cross-functional partners.
• Ability to organize ambiguous work, make progress independently, and document decisions.
• Comfort building systems in an early-stage environment where priorities may evolve.
• Commitment to ethical conduct, confidentiality, security, accessibility, and inclusive collaboration.

Responsibilities

• Own day-to-day work across repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.
• Translate the priorities of the Process Improvement Manager role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Skills

Repeatable operations

Process design

Project execution

Vendor coordination

Measurement

Continuous improvement

Communication

Job description

Nicely Co. is seeking a Process Improvement Manager to strengthen repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement. This role will turn company priorities into clear, dependable work while partnering directly with colleagues across functions.

Nicely Co. is an early-stage company, so this position will help create the processes and internal systems behind the work, not merely inherit a mature playbook.