Senior Operations Lead: Build Scalable Processes

Nicely Co.; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Nicely Co. is seeking a Senior Operations Manager to strengthen repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.

This role will turn company priorities into clear, dependable work while partnering directly with colleagues across functions.Nicely Co. is an early-stage company, so this position will help create the processes and internal systems behind the work, not merely inherit a mature playbook.

Qualifications

• Demonstrated ability in repeatable operations, process design, and project execution.
• Strong judgment and ownership for Senior Operations Manager scope.
• Excellent written and verbal communication with cross-functional partners.
• Ability to organize ambiguous work and document decisions.
• Comfort building systems in an early-stage environment.
• Commitment to ethics, confidentiality, security, accessibility, and inclusive collaboration.

Responsibilities

• Own day-to-day work across repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.
• Translate priorities into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes for an early-stage company.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Skills

Repeatable operations

Process design

Project execution

Vendor coordination

Measurement

Continuous improvement

Communication

Job description

Nicely Co. is seeking a Senior Operations Manager to strengthen repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.

This role will turn company priorities into clear, dependable work while partnering directly with colleagues across functions.Nicely Co. is an early-stage company, so this position will help create the processes and internal systems behind the work, not merely inherit a mature playbook.