Implementation Manager

Nicely Co.; Tulsa (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

Nicely Co. is seeking an Implementation Manager to build repeatable operations, design processes, and drive project execution. You will partner with multiple functions to translate priorities into dependable work, shaping the early-stage company’s internal systems and standards.

The role requires sound judgment, clear tradeoff communication, and appropriate autonomy. This position offers ownership over critical workflows, with opportunities to influence how operations scale as the company grows.

Qualifications

• Demonstrated capability in repeatable operations and process design.
• Experience translating priorities into documented plans and measurable outcomes.
• Strong written and verbal communication with cross-functional partners.
• Ability to organize ambiguous work and document decisions clearly.
• Commitment to ethical conduct, confidentiality, security, and inclusive collaboration.

Responsibilities

• Own day-to-day work across repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.
• Translate the priorities of the Implementation Manager role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Skills

Operations design

Project execution

Vendor coordination

Measurement

Continuous improvement

Communication

Documentation

Ambiguity management

Ownership

Ethics & security

Job description

Implementation Manager

Help build Nicely Co.'s repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement as Implementation Manager, with meaningful ownership in an early-stage company.

Position overview

Nicely Co. is seeking a Implementation Manager to strengthen repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement. This role will turn company priorities into clear, dependable work while partnering directly with colleagues across functions.Nicely Co. is an early-stage company, so this position will help create the processes and internal systems behind the work, not merely inherit a mature playbook. The successful candidate will use sound judgment, communicate tradeoffs, and operate with appropriate autonomy.Responsibilities may evolve as the company grows. This is an opportunity to influence how the Operations function develops, establish useful standards, and leave behind systems that scale responsibly.

Responsibilities

• Own day-to-day work across repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.
• Translate the priorities of the Implementation Manager role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Qualifications

• Demonstrated capability relevant to repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.
• Judgment and ownership appropriate for the Implementation Manager scope.
• Strong written and verbal communication with both specialists and cross-functional partners.
• Ability to organize ambiguous work, make progress independently, and document decisions.
• Comfort building systems in an early-stage environment where priorities may evolve.
• Commitment to ethical conduct, confidentiality, security, accessibility, and inclusive collaboration.

Preferred qualifications

• Experience with modern methods and tools used in Operations.
• Experience in a startup, small business, or other resource-conscious environment.
• Evidence of improving a workflow, standard, product, service, or measurable outcome.
• Relevant education, certification, portfolio, or equivalent practical experience.
• Flexible work arrangements where applicable.
• Opportunity to help build an early-stage company.
• Direct impact on company growth and operating quality.
• Cross-functional collaboration and professional development opportunities.
• Significant ownership over assigned responsibilities.
• Opportunity for responsibilities to expand as the company grows.