Implementation Manager: Onboarding, Automation & Optimization

directsupply; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous benefits

Job summary

Direct Supply, Inc. is seeking an Implementation Manager to lead onboarding for provider and supplier clients, ensuring optimal use of our healthcare technology platforms.

On-site builds and integrations will require collaboration with internal teams to deliver a seamless implementation and automation-driven improvements. You will guide cross-functional projects, mentor other Implementation Managers, and drive customer success through consultative support and clear communication of value.

Qualifications

• Bachelor's degree in IT or business-related field.
• 4-6+ years experience in similar or progressive roles.
• Proven experience driving projects and software adoption.
• Experience delivering consultative customer success.

Responsibilities

• Deliver a positive onboarding experience to providers and optimize our platform integrations.
• Oversee implementation projects, engage with suppliers and customers, and mentor Implementation Managers.
• Improve customer experience and IPM productivity through process improvements, documentation, automation, and AI capabilities.
• Gather project requirements and business needs to set clear project scope and negotiate outcomes.
• Create complex program and project plans; document objectives, deliverables, schedules, assumptions, constraints and dependencies.
• Set clear expectations with team members and stakeholders; communicate project status. Assess risks and mitigate issues.
• Manage changes and communicate the impact on scope and schedule.
• Complete projects in accordance with SLAs and quality standards.
• Troubleshoot and provide support on newly released implementations.
• Prepare process documentation related to new configurations and rollout processes.
• Influence changes to implementation processes through customer engagement and feedback.
• Work closely with sales, engineering, suppliers and customer success teams to meet savings commitments.
• Address escalated client issues with speed and urgency.

Skills

Delivers Results

Solves Problems

Communicates Effectively

Consultative Support

Guide & Influence

Education

Bachelor's degree in IT or business related field

Job description

Direct Supply, Inc. is seeking an Implementation Manager to lead onboarding for provider and supplier clients, ensuring optimal use of our healthcare technology platforms.

On-site builds and integrations will require collaboration with internal teams to deliver a seamless implementation and automation-driven improvements. You will guide cross-functional projects, mentor other Implementation Managers, and drive customer success through consultative support and clear communication of value.