Implementation Manager

Direct Supply, Inc.; Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous benefit package

Job summary

Direct Supply, Inc. is seeking an Implementation Manager to onboard provider and supplier clients and optimize our platforms for maximum benefits.

You will lead on-site builds and integrations, acting as a trusted advisor across teams to ensure a seamless customer experience. You will drive the Implementation Team, deliver process improvements through documentation, automation, and AI capabilities, and mentor other managers while coordinating with Sales, Engineering, and Customer Success to

Qualifications

• Bachelor’s degree required in IT or business field; 4–6+ years in similar roles preferred.
• Proven track record driving successful projects and software adoption.
• Experience delivering customer success best practices and consultative support.

Responsibilities

• Deliver positive onboarding experiences and ensure providers maximize platform value.
• Oversee implementation projects, engaging suppliers and customers, mentoring other managers.
• Document processes, automate where possible, and improve IPM productivity.
• Gather project requirements, set scope, and negotiate outcomes for success.
• Coordinate with Sales, Engineering, Suppliers and Customer Success to meet savings commitments.

Skills

Delivers Results

Solves Problems

Communicates Effectively

Education

Bachelor’s degree in IT or business related field

Job description

Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. As an Implementation Manager, you’ll take a pivotal role in onboarding our provider and supplier clients. You’ll serve as a trusted advisor, helping them optimize our platforms for maximum benefits. Collaborating with internal teams on site builds and technical integrations will be essential to ensure a seamless experience. By leveraging your technology, consulting, and project management skills, you’ll drive the Implementation Team to deliver exceptional service. Additionally, you’ll champion process automation to enhance efficiency and customer satisfaction.

Skills Needed:

• Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action.
• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
• Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals. Ability to provide consultative support to customers and articulate value of their decision making. Guide and influence internal and external customers through implementation and process improvements.

What You’ll Do and Impact:

Deliver a positive onboarding experience, ensuring customers (providers) grasp our technology’s full potential and drive successful outcomes through system integration. Oversee implementation projects, engage directly with suppliers and customers (providers), and mentor Implementation Managers. Enhance customer experience and increase IPM productivity by implementing process improvements through documentation, automation, and AI capabilities. Gather project requirements and business needs to set clear project scope. Negotiate as needed to ensure a successful outcome. Create complex program and project plans; analyze and document existing information on project objectives, deliverables, schedules, assumptions, constraints and dependencies. Set clear expectations with team members and stakeholders and communicate overall project status. Assess project risks, identify solutions and work with business sponsors to resolve issues and mitigate risks. Manage changes and communicate the impact of changes to a project’s scope and schedule. Complete projects in accordance with established service level agreements and quality standards. Troubleshoot and provide support on newly released implementations. Prepare process documentation related to new configurations and team rollout processes. Influence changes to the implementation process through customer engagement and feedback. Work closely with sales, engineering, suppliers and customer success teams to seamlessly execute on our savings commitments to customers. Address escalated client issues with speed and urgency, orchestrating resources across the company as needed.

Experience:

• Bachelor’s degree in IT or business related field 4-6+ years experience in similar or progressive roles Proven experience driving successful projects, driving software adoption and leveraging customer success best practice

Job to be performed in the location listed.

Benefits:

• Generous benefit package available.

Direct Supply delivers solution-driven platforms, products and services to help solve the toughest challenges facing Senior Living and Healthcare. For more than 35 years, we’ve grown consistently while expanding our offering of innovative solutions for virtually every critical area of senior health across the continuum of care. If you asked our 1,200+ Partners what separates Direct Supply from other applied technology companies, it’s that we are 100% employee owned and driven to work with a purpose. Every day, we strive to honor our mission of enhancing the lives of millions of seniors and healthcare professionals in a results-oriented agile environment that gives our Partners the necessary tools and flexibility to truly bring what’s next to Healthcare.

Ready to make a difference?

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