Revenue Operations Lead: Go-Live & Delivery Excellence

OpenLoop Health, Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

OpenLoop Health, Inc. is seeking a Revenue Operations Manager to partner with Implementation leadership in designing and executing the processes, data, and tooling that get clients live faster and keep configurations clean once they are.

This role is the operational engine of our sell-to-live motion. You’ll be the right hand to our Sr. Director of Customer Activation—owning workflows, QA gates, and reporting that shows leadership exactly where each implementation stands.

Qualifications

• 5+ years in implementation operations, professional services operations, program/project management, or Revenue Operations—ideally in B2B SaaS, healthcare, or digital health.
• Track record of standing up repeatable delivery processes and getting them to actually stick with a delivery team.
• Hands-on experience with Jira or Atlassian tooling as a system of record—project and workflow configuration, not just ticket hygiene.
• CRM experience: HubSpot today, Salesforce following our October go-live; comfort operating across both through a migration.
• Fluency with project management tooling generally, and a demonstrated ability to pick up unfamiliar systems quickly and get real value out of them.
• Analytical mindset—can build a dashboard, defend a metric definition, and turn stage-aging data into an operational recommendation.
• Strong documentation skills and strong stakeholder management with both delivery teams and senior leaders.
• Comfortable with ambiguity and energized by building systems from scratch.
• Experience in a regulated environment (healthcare, telehealth, fintech) a plus

Responsibilities

• Own end-to-end sell-to-live workflow definitions, entry/exit criteria, and playbooks for uniform implementations.
• Configure Jira projects, workflows, and CRM-to-Jira automation to keep data trustworthy and visible.
• Collaborate with PMO to forecast capacity and ensure staffing aligns with pipeline.
• Build and run go-live QA gates and maintain pre-launch checklists and defect logs.
• Own intake, triage, prioritization, and SLAs for post-go-live configuration changes.
• Develop dashboards and reports with Revenue Intelligence on live implementations and capacity.
• Partner with Sales, Customer Success, Clinical Operations, and Product/Engineering to align pre-sale and post-sale processes.

Skills

Project management

Analytics

Stakeholder management

CRM experience

Communication

Ambiguity tolerance

Healthcare / regulated knowledge

Tools

Jira

Atlassian tooling

Job description

OpenLoop Health, Inc. is seeking a Revenue Operations Manager to partner with Implementation leadership in designing and executing the processes, data, and tooling that get clients live faster and keep configurations clean once they are.

This role is the operational engine of our sell-to-live motion. You’ll be the right hand to our Sr. Director of Customer Activation—owning workflows, QA gates, and reporting that shows leadership exactly where each implementation stands.