Revenue Operations Lead: Go-Live & Implementation Excellence

OpenLoop; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

OpenLoop is seeking a Revenue Operations Manager to partner with Implementation leadership, designing and executing processes, data, and tooling to accelerate client go-lives and keep configurations clean. You will own the workflows the delivery team runs, the QA gates, and reporting that shows stakeholders the status of every implementation.

In this role, you will standardize live criteria, drive the path from signature to intake, and scale processes as client counts grow, while partnering with

Qualifications

• 5+ years in implementation operations, pro services ops, PM/Programs or Revenue Ops, ideally in B2B SaaS or digital health.
• Proven ability to design repeatable delivery processes and embed them with a delivery team.
• Hands-on Jira/Atlassian configuration and governance as system of record.
• CRM experience: HubSpot today, Salesforce later; comfortable across both platforms.
• Strong PM tooling knowledge and ability to learn new systems quickly.
• Analytical mindset; can build dashboards and defend metrics definitions.
• Excellent documentation and stakeholder management with delivery teams and leaders.
• Comfortable with ambiguity and building systems from scratch.

Responsibilities

• Own the end-to-end sell-to-live workflow, including stage definitions and handoffs.
• Own configuration of Jira, CRM-to-Jira automation, and field standards for trustworthy data.
• Drive delivery rigor, capacity planning, and KPI dashboards for leadership.
• Lead Go-Live QA, pre-launch checklists, and root-cause analysis.
• Manage change requests for post-go-live configuration with clear SLAs.
• Build and maintain reports on time-to-live, go-live rate, and throughput.
• Collaborate with Sales, CS, Clinical Ops, and Product/Engineering to align pre-sale commitments with delivery.

Skills

Jira

Atlassian tooling

CRM systems

Project management

Analytics & dashboards

Stakeholder management

Change management

Regulated environments

Tools

HubSpot

Salesforce

Job description

OpenLoop is seeking a Revenue Operations Manager to partner with Implementation leadership, designing and executing processes, data, and tooling to accelerate client go-lives and keep configurations clean. You will own the workflows the delivery team runs, the QA gates, and reporting that shows stakeholders the status of every implementation.

In this role, you will standardize live criteria, drive the path from signature to intake, and scale processes as client counts grow, while partnering with