Implementation Manager

ITS Logistics; York (York County); On-site; USD 63,000 - 77,000; Full time

Job summary

ITS Logistics is seeking a results-driven Onboarding & Implementation leader to drive customer onboarding and implementations from contract to operational readiness. You will align cross-functional teams and customer stakeholders to ensure successful deployments and long-term partnerships. The role reports to the Sr.

Manager of Onboarding & Implementation. You will act as both implementation lead and principal account manager, ensuring objectives are achieved from day one and travel to campuses

Qualifications

• Bachelor’s degree in Logistics, Business, or related field.
• 4+ years as a supervisor/manager in warehousing, logistics, or supply chain.
• Strong leadership and customer service orientation.
• Analytical, problem-solving, and communication skills.
• Proficient in MS Office applications.
• Must be onsite at the York, PA facility Monday–Friday.

Responsibilities

• Accountable for all customer onboarding and implementations.
• Serve as the primary interface between sales, IT, solutions engineering, operations, transportation and account management.
• Develop comprehensive project plans and checklists to define requirements before go-live.
• Lead the transition of newly launched customers.
• Willingness to travel to any campus for extended onboarding support.

Skills

Leadership

Customer service

Project management

Communication

Autonomy

Travel readiness

Education

Bachelor’s Degree in Logistics, Business, or related field

Tools

MS Office (Word, Excel, PPT)

Job description

About ITS Logistics

Are you ready to build a successful career in a trillion-dollar global industry? ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day.

What makes us different is our focus on people and culture. We are offering more than just a job, we’re offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available – including modern AI technology – to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset – honest, adaptable, and commitment.

When you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever changing environment.

Do you have what it takes? Find out today - www.its4logistics.com.

Position Summary

In this role, you will serve as the primary point of contact and trusted advisor for customers throughout the onboarding and implementation journey, ensuring a seamless transition from contract execution to operational readiness. You will be responsible for developing and leading successful customer implementations while driving alignment across internal teams and customer stakeholders.

To be successful in this role, you should have excellent communication, relationship management, and project leadership skills, along with the ability to influence cross-functional teams and navigate complex customer environments. You should possess a thorough understanding of the customer onboarding process, demonstrate strong strategic thinking and problem-solving capabilities, and be comfortable managing multiple implementations while maintaining a high level of customer engagement and satisfaction.

This position reports to the Sr. Manager of Onboarding &Implementation. We are looking for a high-performing professional with the capacity to build trusted customer relationships, inspire collaboration across teams, and demonstrate leadership potential beyond this role. The ideal candidate will act as both the implementation lead and principal account manager during onboarding, ensuring customer objectives are achieved and long-term partnerships are strengthened from day one.

Principle Accountabilities

• Accountable for all customer onboarding and implementations
• Serve as the primary interface between sales, IT, solutions engineering, operations, transportation and account management
• Develop comprehensive Project Plans and Checklists for all implementations solutions to ensure that systems and operational requirements are clearly defined before go-live
• Lead the transition of newly launched customers
• Must be willing to travel to any campus for extended periods of time to support new customer onboarding

Position Requirements

• Bachelor’s Degree in Logistics, Business, or a related degree preferred, but not required
• 4+ years of experience as a supervisor or Manager in Warehousing, Logistics or Supply Chain
• Excellent leadership and strong interpersonal skills. A proven coach and motivator, with a strong customer service orientation for both the internal and external customer
• A make-it-happen person, who is flexible, adaptable and possesses a high sense of urgency
• Gets the job done right and on time, despite obstacles
• Excellent analytical, problems solving, and communication skills (oral and written)
• Excellent organizational and leadership skills
• Ability to work with a high degree of autonomy
• Solid skills with MS Office (Word, Excel, PowerPoint)
• Required to be onsite at the York, PA Facility Monday thru Friday

Physical demands

• Must be able to remain in a stationary position at a computer workstation for extended periods while managing administrative operational workflows.
• Frequently traverses the customer support floor to engage with team members, audit workflows, and maintain visibility across the department.

FLSA Status: Exempt

Starting Salary - $70,000

Applicants must be legally authorized to work in the United States without sponsorship. Candidates must reside in Pennsylvania at the time of hire. Relocation assistance is not available for this position.