Implementation Specialist

ITS Logistics, LLC; Whitestown (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

ITS Logistics, LLC in Whitestown, Indiana, seeks an Implementation Specialist to lead customer onboarding and solution deployments within a fast-paced logistics environment.

You will collaborate with operations, IT, and WMS teams, manage BRD-defined tasks, and travel as needed to support new customers; strong communication and problem-solving required.

Qualifications

• 2+ years of warehouse experience is required with experience using multiple WMS applications preferred.
• Ability to provide creative solutions to business problems and think critically to resolve complex issues.
• Ability to balance and prioritize multiple assignments and meet deadlines.
• Ability to build relationships with internal and external customers.
• Independent thinking and strategic judgement with analytical reporting skills.
• Understanding of the supply chain process, receiving and picking processes.
• Willingness to work flexible hours including weekends.
• Excellent verbal and written communication skills.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Physical requirement to stand/walk up to 8–10 hours; lift up to 50 lbs; operate carts and pallet jacks.

Responsibilities

• Accountable for all tactical aspects of customer onboarding and systems/operational implementations.
• Serves as the floor level resource for operations, account management and IT.
• Works with WMS specialists and is the primary resource for basic UAT.
• Responsible for tactical level assignments defined within BRD.
• Helps facilitate the transition of newly launched customers to operations and account management teams.
• Willing to travel to any campus for extended periods to support onboarding.
• Other duties as assigned.

Skills

Warehouse operations experience

WMS experience

Project coordination

Communication skills

Analytical skills

MS Office

Tools

WMS software

MS Office

Job description

Are you ready to build a successful career in a trillion-dollar global industry? ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day.

What makes us different is our focus on people and culture. We are offering more than just a job, we’re offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available – including modern AI technology – to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset – honest, adaptable, and commitment.

When you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever changing environment.

In this role, you will be responsible for leading successful customer implementations. To be successful in this role, you should have a proven track record of success in operations and excellent communication skills. Successful Implementation Specialists will need to learn and leverage a thorough understanding of the customer onboarding process and be comfortable working independently with minimal direction. We’re looking for a solid player with succession capabilities beyond this role; one with the capacity to engage teams and build followership.

Principle Accountabilities

• Accountable for all tactical aspects of customer onboarding and systems/operational implementations
• Serves as the floor level resource for operations, account management and IT
• Works with WMS specialists and is the primary resource for basic UAT
• Responsible for tactical level assignments defined within Business Requirements Documentation (BRD)
• Helps facilitate the transition of newly launched customers to the operational and account management teams
• Must be willing to travel to any campus for extended periods of time to support new customer onboarding
• Other duties as assigned

Position Requirements

• 2+ years of warehouse experience is a must with experience utilizing multiple WMS applications preferred
• Ability to provide creative solutions to business problems and apply critical thinking skills to analyze and resolve complex problems
• Ability to balance and prioritize multiple assignments at the same time and meet established deadlines
• Ability to develop a business relationship with internal and external customers
• Must be able to work independently and make independent judgments. It is important that the candidate can think strategically and possess analytical skills that will allow him / her to generate, review and analyze various reports and processes.
• Working knowledge and experience of the Supply Chain process and understanding of the receiving and picking process
• Must be available to work flexible hours as needed, including weekends
• Excellent communication skills (verbal and written)
• Proficient with MS Office products (Word, Excel and PowerPoint)
• Constantly moves about the facility floor; stands and walks on concrete surfaces for 8 to 10 hours per shift.
• Frequently lifts and repositions packages or containers weighing up to 50 lbs. Regularly pushes or pulls rolling carts or manual pallet jacks loaded with inventory.
• Continually reaches, stretches, bends, stoops, kneels, and crouches to access low-level or high-level inventory racking.
• Grasps, manipulates, and handles shipping materials, scanning hardware, and individual products of varying shapes and sizes.
• Performs work in a dynamic warehouse environment subject to seasonal temperature variations, dust, and continuous noise from machinery. Personal Protective Equipment (PPE) such as steel-toed boots and high-visibility vests are strictly required.

FLSA Status: Non-Exempt

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.