Implementation Manager

ITS Logistics, LLC; York (York County); On-site; USD 63,000 - 77,000; Full time

Job summary

ITS Logistics, LLC seeks a high-performing Onboarding & Implementation professional to act as the implementation lead and principal account manager during customer onboarding. You will ensure seamless contract execution to operational readiness, guiding cross-functional teams to align objectives and deliver expansion opportunities.

The role requires exceptional communication, relationship management, and project leadership skills with the ability to manage multiple implementations while

Qualifications

• Bachelor’s degree preferred, but not required.
• 4+ years in supervision/management in warehousing/logistics.
• Strong leadership, customer service orientation, and urgency.

Responsibilities

• Accountable for all customer onboarding and implementations.
• Serve as the primary interface between sales, IT, solutions engineering, operations, transportation and account management.
• Develop comprehensive project plans and checklists for implementations to ensure defined requirements before go-live.
• Lead the transition of newly launched customers.
• Willing to travel to any campus for extended periods to support onboarding.

Skills

Communication skills

Relationship management

Project leadership

Cross-functional collaboration

Strategic thinking

Problem solving

Autonomy

Education

Bachelor’s Degree in Logistics, Business, or related

Tools

MS Office

Job description

Are you ready to build a successful career in a trillion-dollar global industry? ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day.

What makes us different is our focus on people and culture. We are offering more than just a job, we’re offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available – including modern AI technology – to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset – honest, adaptable, and commitment.

When you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever changing environment.

In this role, you will serve as the primary point of contact and trusted advisor for customers throughout the onboarding and implementation journey, ensuring a seamless transition from contract execution to operational readiness. You will be responsible for developing and leading successful customer implementations while driving alignment across internal teams and customer stakeholders.

To be successful in this role, you should have excellent communication, relationship management, and project leadership skills, along with the ability to influence cross-functional teams and navigate complex customer environments. You should possess a thorough understanding of the customer onboarding process, demonstrate strong strategic thinking and problem-solving capabilities, and be comfortable managing multiple implementations while maintaining a high level of customer engagement and satisfaction.

This position reports to the Sr. Manager of Onboarding & Implementation. We are looking for a high-performing professional with the capacity to build trusted customer relationships, inspire collaboration across teams, and demonstrate leadership potential beyond this role. The ideal candidate will act as both the implementation lead and principal account manager during onboarding, ensuring customer objectives are achieved and long-term partnerships are strengthened from day one.

Principle Accountabilities

• Accountable for all customer onboarding and implementations
• Serve as the primary interface between sales, IT, solutions engineering, operations, transportation and account management
• Develop comprehensive Project Plans and Checklists for all implementations solutions to ensure that systems and operational requirements are clearly defined before go-live
• Lead the transition of newly launched customers
• Must be willing to travel to any campus for extended periods of time to support new customer onboarding

Position Requirements

• Bachelor’s Degree in Logistics, Business, or a related degree preferred, but not required
• 4+ years of experience as a supervisor or Manager in Warehousing, Logistics or Supply Chain
• Excellent leadership and strong interpersonal skills. A proven coach and motivator, with a strong customer service orientation for both the internal and external customer
• A make-it-happen person, who is flexible, adaptable and possesses a high sense of urgency
• Gets the job done right and on time, despite obstacles
• Excellent analytical, problems solving, and communication skills (oral and written)
• Excellent organizational and leadership skills
• Ability to work with a high degree of autonomy
• Solid skills with MS Office (Word, Excel, PowerPoint)
• Required to be onsite at the York, PA Facility Monday thru Friday
• Must be able to remain in a stationary position at a computer workstation for extended periods while managing administrative operational workflows.
• Frequently traverses the customer support floor to engage with team members, audit workflows, and maintain visibility across the department.

FLSA Status: Exempt

Starting Salary - $70,000

Applicants must be legally authorized to work in the United States without sponsorship. Candidates must reside in Pennsylvania at the time of hire. Relocation assistance is not available for this position.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.