Implementation Manager

Self Bill Pro LLC; Stati Uniti; Remoto; USD 80.000 - 90.000; Tempo pieno

Descrizione del lavoro

Self Bill Pro LLC is hiring an Implementation Manager to lead EDI and API integrations for a fully remote US role. You will manage a portfolio of 15–25 concurrent projects, gather requirements, design data mappings, and coordinate with carriers and internal teams to ensure timely delivery.

The ideal candidate has 5+ years in project management and client-facing roles within benefits administration or a related field, with strong communication and technical liaison skills.

Competenze

• 5+ years of managing a portfolio of concurrent projects with internal and external stakeholders.
• 5+ years in a client-facing role owning client relationships end to end.
• 5+ years of experience in EDI and/or API implementation and support.
• Strong customer service orientation with proactive issue resolution.

Mansioni

• Manage a portfolio of 15-25 concurrent implementation projects, coordinating with clients, carriers, and internal teams.
• Gather and analyze business requirements for EDI integrations, translating needs into technical specs.
• Design and implement EDI data mappings and transformations for accurate data flow.
• Troubleshoot and resolve EDI transmission and processing errors to minimize client disruption.
• Serve as a primary technical liaison, communicating complex concepts clearly to non-technical stakeholders.
• Coordinate with clients, brokers, and carriers to ensure timely project delivery and ongoing support.
• Provide ongoing maintenance for EDI integrations and monitor process efficiency.
• Stay informed on industry trends in EDI, API integrations, and benefit administration.

Conoscenze

Portfolio management

Client relationships

EDI implementation

API integration

Data mapping

Technical liaison

Stakeholder communication

Problem solving

Excel data manipulation

Formazione

Bachelor's Degree

Strumenti

EDI tools

Descrizione del lavoro

About Self Bill Pro:

Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.

About the Role: $80,000 - $90,000 per year

The Implementation Manager plays a crucial role in ensuring the efficient and accurate exchange of critical enrollment data between benefit administration systems, insurance carriers, and the Self Bill Pro system, as well as the timely resolution of any related issues. This client-facing role is responsible for supporting the full lifecycle of EDI integration projects, from requirements gathering and data mapping to testing, deployment, and ongoing support. The ideal candidate will possess strong interpersonal and client service skills, an understanding of EDI standards, benefit administration processes, and project management principles. This is a FULLY remote position.

Key Responsibilities:

• Effectively manage a portfolio of 15-25 concurrent implementation projects at any given time, using advanced project management and client service skills.
• Gather and analyze business requirements for EDI integration projects, translating client needs into technical specifications.
• Design and implement EDI data mappings and transformations to ensure accurate data flow.
• Proactively troubleshoot and resolve EDI transmission and processing errors, minimizing disruptions for clients.
• Serve as a key externally-facing professional with direct influence and impact on Self Bill Pro’s reputation in the benefits technology space.
• Coordinate effectively with internal teams and external partners (clients, carriers) to ensure successful and timely project delivery.
• Provide ongoing support and maintenance for EDI integrations, ensuring long-term system stability.
• Monitor and optimize EDI processes for efficiency and performance, seeking continuous improvement opportunities.
• Stay up-to-date on industry trends and best practices in EDI, API integrations, and benefit administration, applying new knowledge to enhance our services.
• Act as a key technical liaison, clearly communicating complex technical concepts to non-technical stakeholders.
• Build genuine, trusted relationships with client stakeholders, brokers, and carrier partners that reflect a high standard of client care.
• Anticipate client needs and go beyond baseline expectations to deliver a best-in-class implementation experience.
• Serve as a steady, reliable presence for clients throughout their project, reinforcing confidence in Self Bill Pro at every touchpoint.
• Provide clients with clear, timely, and specific communication on project status throughout each implementation.

Qualifications:

• 5+ years managing a portfolio of concurrent projects with both internal and external stakeholders.
• 5+ years in a client-facing role owning client relationships end to end, with demonstrated experience independently navigating difficult client conversations and resolving escalated issues
• 5+ years of experience in EDI and/or API implementation and support, preferably within the benefits administration industry.
• Strong customer service orientation with a proactive approach to owning and resolving client issues.
• Understanding of fixed-width file formats and preferably also, the LDEx XML file format.
• Familiarity with common benefit administration platforms (e.g., ADP Workforce Now, Workday, bswift) and/or insurance carrier systems is a plus.
• Experience with, or a strong interest in learning, data mapping and transformation tools. A comfort with, or interest in, analyzing and manipulating data, particularly using Microsoft Excel, is essential.
• Excellent communication, interpersonal, and problem-solving skills, both written and verbal.
• Ability to manage multiple tasks and projects simultaneously and meet deadlines in a dynamic environment.
• Strong analytical abilities to diagnose issues and develop effective solutions.
• A genuine passion for client service, with a track record of building strong, lasting client relationships.
• Strong track record of clear, confident communication with clients, particularly around project timelines and status.
• Bachelor’s Degree Preferred