Implementation Manager

vodori-careers; United States; Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Remote work option

Stock options

Medical, dental, vision benefits

401(k) with company match

Paid family leave

Unlimited vacation

Employee recognition programs

Bonus program

Job summary

Vodori is seeking an Implementation Manager to drive successful SaaS implementations for life sciences customers. You will lead customer-facing projects, manage cross-functional teams, and ensure on-time delivery of data migrations and integrations.

The role reports to the Senior Manager, Global Implementation and Configuration and offers a remote work option, competitive compensation, and a comprehensive benefits package designed to reward performance and loyalty.

Qualifications

• 2-4 years of experience in professional service projects or process consulting engagements, ideally in consulting, SaaS implementation, business analysis, or product management.
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organization skills, and proficiency in project management.
• Proven ability to effectively prioritize work with strong follow-through on task completion.
• Direct client engagement experience with a track record of delivering high customer satisfaction.

Responsibilities

• Manage all phases of product implementations, including project planning, requirements capture, testing and delivery, client communication, launch support, and data migration and integration coordination.
• Understand complex business requirements and translate customer needs into configuration solutions while enforcing best practices.
• Act as a trusted advisor with comprehensive product knowledge and ability to guide optimal product configurations.
• Define and adhere to project schedules, manage competing priorities and mitigate risks.
• Adhere to internal processes to onboard customers to Vodori and identify blockers early.

Skills

Project management

Client engagement

Communication

Stakeholder management

Problem solving

Tools

JIRA

SharePoint

Zendesk

HubSpot

GuideCX

Job description

Vodori is a rapidly growing SaaS technology company building enterprise-grade, cloud-based software to help life science companies compliantly bring their promotional, scientific and medical content to market faster. With strategic partnerships with industry leaders like Salesforce and IQVIA, a robust direct sales model, and a customer base approaching 100 diversified global life sciences leaders, we are looking for an enthusiastic and collaborative Implementation Manager with a passion for delighting customers.

Is Vodori the right company for you?

We may be, if you are looking for:

• a company where the work you do every day makes a measurable difference–a difference for our customers, our growth trajectory and your career;
• a company whose mission is to transform lives by empowering life sciences companies to bring their vital drugs, vaccines, medical devices and diagnostic solutions to market faster;
• A culture built on putting the customer first, thinking boldly and acting swiftly, simplifying complexity, supporting each other as a team, and grounded in Midwestern values of respect, trust, transparency and humility.

Vodori is in search of an experienced, self-directed, and passionate Implementation Manager to join our team! The ideal candidate is a confident self-starter who is comfortable being customer facing (including facilitating executive-level meetings) and looking to make an immediate impact. This individual must have strong project management skills and a demonstrated ability to manage multiple projects simultaneously. The Implementation Manager is responsible for ensuring timely project delivery for new implementations, customer expansions, data migrations, and system integrations. They will manage internal dependencies, customer contingencies, and competing priorities to ensure customer satisfaction and drive early adoption of Vodori.

This position is on the Implementation team and reports to the Senior Manager, Global Implementation and Configuration.

Are you the right candidate for Vodori?

You may be if you have:

• 2-4 years of experience in professional service projects or process consulting engagements, ideally in consulting, SaaS implementation, business analysis, or product management.
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organization skills, and proficiency in project management.
• Proven ability to effectively prioritize work with strong follow-through on task completion.
• Direct client engagement experience with a track record of delivering high customer satisfaction.
• Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
• Strong written and verbal communication skills.
• Knowledge of the promotional content approval process or experience in regulated industries (preferred).
• Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.
• Experience with tools such as JIRA, SharePoint, Zendesk, HubSpot, and GUIDEcx (preferred).

You must also be able to:

• Manage all phases of product implementations, including:
  • Project planning
  • Requirements capture
  • Testing and delivery
  • Client communication
  • Launch support
  • Data migration and integration support and coordination
• Understand complex business requirements and translate customer needs into configuration solutions while enforcing best practices.
• Act as a trusted advisor with comprehensive product knowledge, aiming to understand client goals and pain points while advising on optimal product configurations.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.
• Adhere to established internal processes and methodologies to consistently and efficiently onboard customers to Vodori
• Proactively identify any potential blockers or gaps in customer implementations and elevate appropriately

If selected, what will we provide to you?

We offer an attractive Total Rewards package that includes:

• Competitive salary
• Company bonus program or commission plan
• Stock options (that’s right, every employee owns a piece of Vodori)
• Medical, dental, vision benefits
• 401(k) and company match
• Remote work option
• 10 weeks paid family leave
• Unlimited vacation time (Yes, really!)
• Employee recognition programs

Vodori is an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex, (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.