Solutions Consultant

vodori-careers; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Remote work option

Stock options

401(k) with company match

Medical, dental, vision benefits

Parental leave (12 weeks)

Unlimited vacation

Employee recognition program

Job summary

Vodori is seeking a Solutions Consultant in the United States to own post‑sales configuration delivery across complex customer engagements. You will lead intake, translate needs into technical requirements, and guide the configuration team through end‑to‑end projects, including upgrades and AI or dashboard add‑ons.

The role blends strong business and technical acumen with excellent prioritization, stakeholder management, and hands‑on Jira experience to ensure high‑quality outcomes for life

Qualifications

• 3-5 years in professional services, managed services, or SaaS implementations.
• Familiarity with business process optimization and enterprise content management concepts.
• Strong attention to detail, organization, and project management.
• Proven ability to prioritize work with strong follow-through.
• Direct client engagement experience with high customer satisfaction.
• Ability to lead large meetings with multiple stakeholders.
• Strong written and verbal communication skills.
• Experience with Jira for managing work.
• Experience with data cleaning, import, and migration; Excel skills are a bonus.
• Experience with GuideCX, Zendesk and HubSpot.
• Proven ability to coordinate cross-functional resources.
• Experience applying generative AI to improve workflows and deliverables.

Responsibilities

• Lead the intake and discovery process for inbound configuration change requests, defining scope and identifying whether requests fall under standard support or require billable professional services.
• Act as the primary 'quarterback' for post go-live configuration projects, translating customer needs into clear, technical requirements and prioritizing the daily execution backlog for Configuration Specialists
• Facilitate working sessions and discovery calls with customers to solution complex workflows, actively managing scope and guiding customers toward best practices.
• Execute repeatable programs like regular system upgrades (3x per year for each customer), customer‑requested configuration maintenance, and the enablement of add‑on modules like AI or dashboards.
• Perform internal Quality Assurance (QA) of technical configurations and lead User Acceptance Testing (UAT) with the customer, when relevant, prior to deployment.
• Leverage a deep understanding of product configurability to analyze customer needs and translate them into actionable, executable requirements and comprehensive project plans.
• Proactively navigate internal dependencies, customer contingencies, and competing priorities to ensure timely project delivery and maximize the platform's value.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.

Skills

Project management

Jira

Cross-functional coordination

Client engagement

Communication

AI in workflows

Excel

Tools

GuideCX

Zendesk

HubSpot

Job description

Who is Vodori?

Vodori is a fast-growing, Series A SaaS company on a mission to transform how life science companies bring their products to market. We build powerful, cloud-based software that streamlines content management, regulatory review, and commercial enablement—empowering our customers to launch life-changing therapies faster and more efficiently.

Our platform is trusted by over 100 leading life sciences organizations, and we’ve built strategic partnerships across the CRM, regulatory, and sales enablement ecosystems. With a proven direct sales model and growing momentum in the industry, Vodori offers a dynamic, purpose-driven environment where innovation and impact go hand in hand.

Is Vodori the Right Fit for You?

You might thrive at Vodori if you’re looking for:

• Purposeful work: You want your daily efforts to directly impact customers, contribute to company growth, and accelerate your own career path.
• A meaningful mission: You’re inspired by helping life science companies deliver critical drugs, vaccines, devices, and diagnostics to patients around the world.
• A values-driven culture: You believe in putting customers first, thinking boldly, moving with urgency, striving for excellence, and keeping things simple.
• A grounded, respectful environment: You appreciate a culture rooted in Midwestern values—where humility, transparency, trust, and respect are part of the fabric of how we work.

As a highly impactful individual contributor, the Solutions Consultant leads or contributes to complex client engagements and technical projects. You will act as the hands‑on project owner for Vodori’s existing customers, helping them maintain, optimize, and expand their platform utilization. By driving the successful end‑to‑end delivery of customer‑requested configurations (such as periodic system upgrades) and implementing add‑on modules (like AI or custom dashboards), you will serve as the independent execution engine that turns customer needs into reality. This is a post‑sales role working with the customer maintain the system and adopt the Vodori product.

Thriving in this dynamic, hands‑on position requires adaptability, exceptional prioritization skills, and a commitment to mastering product functionality. The Solutions Consultant partners cross‑functionally with Configuration Specialists (who execute technical setups), Customer Success Managers (who guide ongoing relationships), and the Customer Support team (who route incoming requests). Ultimately, this role is ideal for a professional blending strong business and technical acumen with leadership capabilities, comfort navigating ambiguity, and a passion for driving continuous value for our customers.

Responsibilities

• Lead the intake and discovery process for inbound configuration change requests, defining scope and identifying whether requests fall under standard support or require billable professional services.
• Act as the primary 'quarterback' for post go-live configuration projects, translating customer needs into clear, technical requirements and prioritizing the daily execution backlog for Configuration Specialists
• Facilitate working sessions and discovery calls with customers to solution complex workflows, actively managing scope and guiding customers toward best practices.
• Execute repeatable programs like regular system upgrades (3x per year for each customer), customer‑requested configuration maintenance, and the enablement of add‑on modules like AI or dashboards.
• Perform internal Quality Assurance (QA) of technical configurations and lead User Acceptance Testing (UAT) with the customer, when relevant, prior to deployment.
• Leverage a deep understanding of product configurability to analyze customer needs and translate them into actionable, executable requirements and comprehensive project plans.
• Proactively navigate internal dependencies, customer contingencies, and competing priorities to ensure timely project delivery and maximize the platform's value.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.

Requirements

• 3-5 years experience in professional services, managed services, process consulting, technical support, or a business analyst engagements, ideally in consulting, SaaS implementation, or sales (e.g., sales engineer).
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organization skills, and proficiency in project management.
• Proven ability to effectively prioritize work with strong follow‑through on task completion.
• Direct client engagement experience with a track record of delivering high customer satisfaction.
• Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
• Strong written and verbal communication skills.
• Knowledge of the promotional content approval process or experience in regulated industries is a plus.
• Hands‑on Jira experience for managing work, tracking program progress, and coordinating across teams.
• Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.
• Experience with customer management tools like GuideCX, Zendesk and HubSpot
• Proven ability to coordinate cross‑functional resources
• Experience applying generative AI to enhance internal operational workflows and elevate customer‑facing deliverables

The anticipated base salary range for this position is $80,000–$100,000 annually, depending on relevant experience, skills, qualifications and location.

We also offer an attractive Total Rewards package that includes:

• Competitive salary
• Company bonus program or commission plan
• Stock options (that’s right, every employee owns a piece of Vodori)
• Medical, dental, vision benefits
• 401(k) with company match
• Remote work option
• 10 weeks paid parental leave
• Unlimited vacation time (Yes, really!)
• Employee recognition programs

Vodori is an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex, (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.