Manager, Client Onboarding and Implementation

Vetcove; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

100% remote within the USA

Medical, Dental, and Vision Insurance

Automatic 401k contribution

Employee referral program

At home office set up

Bi‑annual company retreats

Open vacation policy

Equity

Monthly team events

Job summary

Vetcove is seeking an Onboarding and Implementation Manager to lead the end-to-end onboarding for veterinary clinics on our platform. You will mentor 5+ Onboarding Specialists and set the standard for implementation—from kickoff to post-launch—ensuring long-term success for clinics.

You will drive cross‑functional alignment with product, engineering, strategy, and support, travel up to 10–15% to client sites as needed, and scale processes, templates, and tooling for the team.

Qualifications

• Bachelor's degree required.
• 4+ years managing complex software implementation projects.
• At least 2 years in people management.
• Experience leading teams in SaaS or tech-enabled services.
• Excellent written and verbal communication.
• Proficiency with project management tools and scalable processes.
• Willingness to travel 10–15%.

Responsibilities

• Lead and develop a team of 5+ Onboarding Specialists.
• Own end-to-end onboarding strategy and lifecycle.
• Serve as liaison between clinics and internal teams.
• Define project goals, metrics, and delivery standards.
• Guide migrations of workflows to the new platform.
• Build scalable processes, templates, and tooling.
• Oversee training and support for deployments.
• Communicate with stakeholders to ensure alignment.

Skills

People management

Team leadership

Project management

Stakeholder communication

Cross-functional collaboration

Travel willingness

Education

Bachelor's degree

Job description

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

About The Position

As an Onboarding and Implementation Manager at Vetcove, you'll lead the strategy and execution of end-to-end onboarding for veterinary clinics across our platform. You'll manage and mentor a team of 5+ Onboarding Specialists, setting the standard for how clinics experience implementation—from kickoff through post-launch—while ensuring every clinic is positioned for long‑term success.

You'll serve as the point of contact for clinic partnerships during implementation, drive cross‑functional alignment with product, engineering, strategy, and support, and build the systems and processes that allow your team to scale. In some cases, you may travel to client sites to support critical go‑lives and ensure successful deployment.

What You'll Do

• Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery
• Own the overall implementation strategy and lifecycle—from project planning frameworks to go‑live execution
• Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience
• Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities
• Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands‑on support where needed
• Build, refine, and scale project management processes, templates, and tooling used across the team
• Oversee training delivery and support your team in troubleshooting configuration, data imports, and integrations
• Maintain clear, executive‑level communication with internal stakeholders and client leadership to ensure transparency and alignment
• Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team

You Should Have

• Bachelor's degree
• 4+ years managing complex software implementation projects, preferably in a SaaS or tech‑enabled services environment, with at least 2 years in a people management role
• Proven experience leading and developing high‑performing teams in a fast‑paced environment
• Strong organizational skills and the ability to manage team capacity across multiple concurrent client engagements
• Exceptional written and verbal communication skills with both technical and non‑technical audiences, including executive stakeholders
• Proficiency in project management tools and experience building scalable processes, timelines, and reporting frameworks
• Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
• Willingness to travel to client sites as needed (up to 10–15%)

Benefits (Full Time Roles)

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi‑annual company retreats
• Open vacation policy
• Equity
• Monthly team events

The typical base pay range for this role across the U.S. is: $90,000/year - $150,000/year + bonus + equity + benefits.

There is a different range applicable to specific work locations.

For Colorado, the salary range is: $90,000 - $120,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.

In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details.

Please note we are unable to sponsor work visas at this time.

Employment is contingent upon successful completion of a background check.

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.