Implementation Manager

Courier Health; New York (NY); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

100% paid employee health benefits

401(k) with employer funded match

Unlimited Vacation

Paid parental leave

Catered lunch on Fridays

Wellness stipend

Job summary

Courier Health, based in New York, NY, is seeking a Senior Implementation Manager to oversee the full implementation lifecycle for pharmaceutical and life sciences clients. In this role, you'll manage project timelines and stakeholder communications to ensure timely launches, translating complex client needs into practical solutions.

The ideal candidate will have 5+ years of experience in the SaaS industry, a strong background in project management and technical fluency. This position offers an annual salary of $140,000 to $175,000 plus equity and generous benefits.

Qualifications

• 5+ years in a customer-facing implementation, project management, or technical consulting role.
• Independently owned complex, multi-phase enterprise implementations.
• Strong technical fluency on API integrations, data mapping, and system architecture.
• Excellent project management skills across multiple engagements.
• Ability to build trust with executive and technical stakeholders.

Responsibilities

• Own the full implementation lifecycle from kickoff to go-live and hyper-care.
• Manage scope, timeline, risk, and stakeholder communication.
• Translate client business requirements into configured workflows and integration designs.
• Lead discovery sessions to document requirements and produce solution designs.

Skills

Customer-facing project management

Technical fluency

Excellent project management skills

High emotional intelligence

Written and verbal communication

Ability to work with senior executives

Education

5+ years in a relevant role at a SaaS company

PMP or equivalent certification

Tools

Salesforce

Veeva

Job description

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

Come Build with Us

We're a NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We're an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room.

The Opportunity

Courier Health is at an inflection point. We exist to get patients faster, better access to life‑saving therapies — and every customer we bring live is another set of patients we reach. How quickly and cleanly a pharma client goes live on our platform decides how soon that impact lands. This role owns that.

As Senior Implementation Manager, you'll own the full implementation lifecycle for a portfolio of pharma and life sciences clients — from kickoff through go‑live and hyper‑care — serving as the primary technical point of contact who turns complex client requirements into configured, integrated, working systems.

You’ll work directly with senior client executives and engineering teams on high‑stakes launches where the details matter. You’ll shape how we implement, not just execute someone else’s playbook — the methodology, tooling, and best‑practice are still being built, and you’ll help build them. If you want real ownership over outcomes that reach patients, this is it.

What You’ll Build

Launches that land on time. You’ll own the full implementation lifecycle for a portfolio of pharma and life sciences clients — kickoff to go‑live to hyper‑care. You’ll manage scope, timeline, risk, and stakeholder communication across engagements that span client IT, brand teams, hub operations, and specialty pharmacy partners. When a risk shows up, you surface it early and drive it to resolution across internal and external teams. No surprises at go‑live.

Integrations that hold up under real data. You’re the primary technical point of contact during implementation. You translate client business requirements into configured workflows, integration designs, and system architecture decisions, then partner with client engineering and IT to scope, design, and validate the data integrations — vendor feeds, third‑party APIs, the messy real‑world landscape. Coding isn’t the job; technical depth is.

Clients who adopt, not just sign. You’ll lead discovery sessions to understand each client's program goals, patient journey workflows, and data sources, then document requirements and produce the solution design that guides the build. You’ll run client‑facing training and write the documentation that makes adoption stick. Going live is the start, not the finish line.

A sharper way to implement. You’ll help build the methodology, tooling, and best‑practice for a growing team — the playbook gets better because you’re here. You’ll carry what you learn back to Engineering and Product, influencing the roadmap and advocating for the platform capabilities that serve the pharma and life sciences vertical.

What Makes You Successful

• 5+ years in a customer‑facing implementation, project management, solutions engineering, or technical consulting role at a SaaS company.
• A track record of independently owning complex, multi‑phase enterprise implementations involving multiple client stakeholders and technical workstreams.
• Strong technical fluency — you can hold your own on API integrations, data mapping, system architecture, and configuration logic with client engineering teams. Coding isn’t required, but technical depth is essential.
• Excellent project management skills — you keep competing priorities moving across a portfolio of active engagements.
• High emotional intelligence, curiosity, and empathy, with the ability to build trust with executive and technical stakeholders alike.
• A proven ability to work with senior client executives on high‑stakes, time‑sensitive issues.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non‑technical audiences.
• Comfortable operating with autonomy and ambiguity at an early‑stage company.
• Able to travel periodically for on‑site client engagements (approximately 10–20%).
• Experience working with pharma, life sciences, specialty pharmacy, or healthcare clients is strongly preferred.
• Familiarity with patient support programs, hub services, or specialty pharmacy workflows.
• Experience with CRM platforms (Salesforce, Veeva) or healthcare interoperability standards.
• Worked at a high‑growth health tech or pharma tech company.
• Hold a PMP or equivalent project management certification.
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend

The annual salary range for the target level for this role is $140,000 - $175,000 + equity + benefits, including medical, dental, and vision.

Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.