Customer Engineer

Courier Health; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Highly competitive pay

Equity

Top-notch health benefits

Unlimited vacation

Career coaching opportunities

Job summary

A healthcare technology company in New York is looking for a Customer Engineer to join their Product team. The role involves understanding customer needs, supporting data workflows, and contributing to product enhancements. The ideal candidate has a Bachelor's degree, over 4 years of experience in a customer-facing role, and strong proficiency in SQL. This position offers competitive pay, benefits, and flexible PTO policies.

Qualifications

• 2+ years of experience in SQL is required along with a background in data-driven systems.
• Experience working as a data analyst or customer engineer for at least 4 years is desired.

Responsibilities

• Partner with customer technical stakeholders to understand their business logic and data.
• Support technical conversations around API integrations and SSO.
• Enhance support processes and conduct customer data analysis.
• Collaborate with Product and Engineering teams for product improvements.

Skills

Relational databases

SQL

Analytical skills

Problem-solving skills

Attention to detail

Communication skills

Customer-facing experience

Translating user issues to product enhancements

Education

Bachelor's degree in Computer Science or related field

Job description

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

What You’ll Do

Customer Engineering addresses an exciting range of technical customer needs. This role sits within the Product team and interfaces closely with the Client Solutions and Engineering teams. Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance. This role is customer facing and will involve some travel (<10% of time).

Key Responsibilities:

• Partner directly with technical stakeholders at the Customer to understand their data and business logic
  • Define data required to support business use cases in Courier Health platform
  • Define business logic necessary to apply to data to correctly load into Courier Health platform
  • Validate that data in Courier Health matches expectations based on Customer systems
  • Work with Client Solutions team to build out Customer Standard Operating Procedures in Courier Health Platform as Workflows
• Support technical conversations with Customers around things like enabling SSO, setting up API integrations, etc.
• Contribute to product support and enhance existing support processes, including through troubleshooting and analysis of customer feedback
• Ad hoc customer data analysis
• Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and Engineering teams, and assist with functional acceptance testing.

Skills and Knowledge:

• Experience with relational databases and data-driven systems
• High proficiency in SQL (2+ years)
• Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
• Rigorous attention to detail and commitment to quality
• Excellent written and verbal communication skills
• Experience working in a Customer-facing role
• Strong ability to translate end-user functional issues into potential product enhancements
• Natural drive to take on challenges independently and to propose and lead improvements

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering) or equivalent work experience
• At least 4 years experience working as a data analyst, customer engineer or other similar role

Bonus Points

• Experience with Javascript
• Experience in the healthcare field, specifically working with healthcare data

Why You’ll Love Working Here

• Fast growing team that works hard, but also emphasizes the celebration of milestones
• Highly competitive pay, including equity
• Top notch health benefits
• Monthly healthy lifestyle stipend
• Generous Maternity and Paternity leave
• Flexible PTO, with Unlimited Vacation
• Team events
• Career coaching opportunities
• We have a beautiful office in NYC where we collaborate and are creative together

The annual salary range for the target level for this role is $100,000 - $130,000 + equity + benefits, including medical, dental, and vision.

Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.