Client Solutions Associate

Courierhealth; New York (NY); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

100% paid employee health benefits

401(k) with employer match

Unlimited Vacation

Commuter Benefits

Paid parental leave

Catered lunch on Fridays

Wellness stipend

Job summary

Courierhealth is seeking a Client Solutions Associate in New York, NY to support life sciences clients through platform implementation and drive user adoption. You will work collaboratively, building relationships and managing projects effectively.

The ideal candidate has 2+ years of strategic consulting or client-facing SaaS experience and is passionate about healthcare solutions. Courierhealth offers excellent benefits, including unlimited vacation and 100% paid health coverage.

Qualifications

• Minimum 2 years of experience in strategic consulting or client-facing enterprise SaaS.
• Comfortable presenting to executives and large groups.
• High energy and passion for our mission and clients.

Responsibilities

• Support life sciences clients through platform implementation and support.
• Build relationships and trust with client software users.
• Own client priorities and project management.

Skills

Strategic consulting

Client-facing

Analytical mindset

Detail orientation

Team player

Job description

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

In the role ofClient Solutions Associateyou will support multiple life sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in‑class vendor partner.

What You’ll Do

• Work in close-knit, collaborative teams to drive impact for Courier Health clients
• Build strong relationships, trust, and credibility with client software users
• Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value
• Develop expert-level knowledge of the Courier Health platform and data model
• Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams
• Present business results and platform impact to senior executives at business reviews
• Own client priorities and day-to-day project management
• Partner with senior stakeholders to build out Courier Health’s Client Solutions function

Qualifications

• 2+ years of experience in strategic consulting or client-facing enterprise SaaS
• Team player that thrives working with a diverse set of internal & external stakeholders
• Comfortable presenting to executives and large groups
• Analytical mindset with consistent attention to detail
• Independent, ambitious and enjoys taking initiative
• Experience in, or willingness to learn about, rare disease/specialty pharma
• High energy and passion for our mission, our clients, and the success of their patients

If you are not currently located in NYC, please include in your resume / cover letter that you are willing to relocate.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is$95,000 - $115,000+ equity + benefits, including medical, dental, and vision.

Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.