Engagement Manager

Courier Health, Inc.; New York (NY); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

100% paid employee health benefits

401(k) with employer match

Unlimited Vacation

Paid parental leave

Catered lunch on Fridays

Wellness stipend

Job summary

Courier Health, Inc. in New York is seeking an Engagement Manager to manage enterprise client relationships for life science programs. The role requires a strategic approach to client engagement, emphasizing relationship-building and driving client success.

Ideal applicants will have 5–8+ years in SaaS delivery or similar fields, excellent analytical skills, and a proactive mindset. Benefits include 100% health coverage, unlimited vacation, and a competitive salary of $130,000 – $165,000 plus equity.

Qualifications

• 5–8+ years of experience in related fields.
• Track record managing complex engagements.
• Strong executive presence and analytical skills.
• Clear communicator with client-focused mindset.
• Willing to travel for client meetings.

Responsibilities

• Manage a portfolio of enterprise clients.
• Drive client outcomes and expansion.
• Provide strategic advisory to client leadership.
• Develop junior team members into leaders.
• Create feedback loops to improve product.

Skills

SaaS delivery

Customer success

Account management

Strategic consulting

Analytical instincts

Client relationship management

Tools

Excel

Business Intelligence tools

Job description

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

Come Build with Us

This role is based out of our New York City Office. We’re an office-first company that values in-person collaboration 4 days per week, while also providing flexibility as needed. If you’re scrappy, resourceful, and excited to help build a world‑class team we’d love to meet you!

The Opportunity

Courier Health is at an inflection point. We exist to get patients faster, better access to life‑saving therapies — and the relationships we build with our life sciences clients are how that happens. Our clients are biopharma companies running complex patient support programs for life‑saving therapies, and the Engagement Manager is the person those clients call when it matters.

In this role, you’ll manage a portfolio of enterprise life sciences clients from implementation through ongoing growth — serving as the primary strategic partner for their Patient Services and Field Access programs. You’ll sit at the intersection of delivery, strategy, and relationship, translating client needs into outcomes on both sides.

This is a role for someone who wants to do consequential work. You’ll have real influence over how Courier Health shows up for its clients, how the Client Solutions practice evolves, and ultimately, how many patients get the support they need.

What You’ll Build

Drive client outcomes and expansion. You own the long‑term health of your client relationships. Success means your clients are hitting their goals, renewing, and expanding. You’ll identify opportunities for clients to get more value from Courier Health and partner with our commercial team to pursue them.

Strategic advisory and thought partnership. You’ll advise client leadership on Patient Services and Field Access strategy based on cross‑client patterns, program data, and deep familiarity with their business. You’re comfortable challenging the status quo and asking “why”.

Client relationships that hold up under pressure. You’ll earn trust with day‑to‑day users and client executive leadership alike — not just by being responsive, but by knowing their business well enough to see around corners. You’ll become the partner they call when things get complicated.

A feedback loop that makes the product better. You’ll be close enough to clients to hear what’s working and what isn’t — and credible enough internally to make sure that feedback shapes the roadmap. You’ll be a key input into how Courier Health evolves its platform and service offering.

Develop the people around you. You’ll mentor junior team members; helping them think strategically about accounts, grow their client instincts, and accelerate their careers. Strong operators here become leaders.

What Makes You Successful

• 5–8+ years of experience in SaaS delivery, customer success, account management, or strategic consulting
• Proven track record managing complex, multi‑workstream engagements for enterprise clients — ideally several in parallel
• Strong executive presence; you’re comfortable presenting to leadership and can hold a room
• Sharp analytical instincts and attention to detail — you back your recommendations with data
• Clear, direct communicator who can translate complexity for clients, leadership, and internal teams alike
• Willing to get hands‑on with platform configuration and product details, and establish yourself as a true platform expert
• Experience in, or genuine interest in building expertise in, the rare disease and specialty pharma ecosystem, patient journey, and healthcare technology
• Comfortable with client travel (roughly 25% of the time in‑person at client locations)

Bonus points if you have:

Direct experience in healthcare technology or life sciences services

Familiarity with data integrations at a high level (APIs, file feeds, data mapping) — no building required, but you can follow a conversation

Comfortable using Excel or BI tools for program analysis

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

Compensation

The annual salary range for the target level for this role is $130,000 – $165,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.

Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.