Implementation Lead for Lab IT & Integrations

Saltu Staffing; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Saltu Staffing seeks an Implementation Lead to own customer implementations end to end for healthcare software labs across the United States.

You will plan, run, and coordinate developers, QA and business analysts, manage customers directly, and hand off to Customer Success after go-live. This role requires organizing, credibility with engineers and lab directors, and proactive problem-solving under pressure.

Qualifications

• 4+ years running customer-facing implementations, onboarding or delivery projects in B2B software — multi-month, multi-stakeholder projects.
• Strong project management: build real plans, track dependencies, and anticipate slips.
• Strong customer management: maintain relationships even with frustrated clients.
• Comfortable with technical discussions: follow integration talks and spot unreal estimates.
• Self-directed problem solver who works with limited oversight.
• Calm under pressure during go-live weeks.
• Based in the United States or Canada.

Responsibilities

• Own the implementation plan, timeline and delivery for each assigned customer.
• Act as the customer's primary contact through go-live and manage expectations.
• Work daily with developers, QA and business analysts to prioritize deliverables and clear blockers.
• Own the go-live estimate and delivery against it, defend the date and explain changes.
• Own scope decisions, including change orders and balance between speed and value.
• Coordinate interface work — instrument connections, HL7/FHIR feeds, EMR integrations.
• Deliver a clean handoff to Customer Success with context and known workarounds.
• Incorporate learnings to improve future scoping and estimates.

Skills

Project management

Customer management

Technical understanding

Self-directed problem solving

Calm under pressure

Tools

HL7/FHIR integrations

Job description

Saltu Staffing seeks an Implementation Lead to own customer implementations end to end for healthcare software labs across the United States.

You will plan, run, and coordinate developers, QA and business analysts, manage customers directly, and hand off to Customer Success after go-live. This role requires organizing, credibility with engineers and lab directors, and proactive problem-solving under pressure.