Implementation Lead

TrackVia; Denver (CO); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Comprehensive health, dental, and vision insurance

Retirement savings plan with employer match

Paid Holidays

Paid Parental Leave

Paid parking and gym access in downtown Denver

Job summary

TrackVia, located in Denver, is seeking a Full-time Account Manager to take ownership of complex client relationships. You will lead the technical and delivery aspects while managing projects and expectations. The role requires a detail-oriented individual with excellent communication skills and a proven background in managing demanding clients.

The ideal candidate should have 5+ years of experience, strong project management skills, and the ability to coordinate across time zones. Benefits include competitive salary, comprehensive health insurance, and a hybrid work environment.

Qualifications

• 5+ years of experience managing complex accounts.
• Experience as a lead implementation engineer.
• Ability to coordinate globally across time zones.

Responsibilities

• Own and manage client relationships for complex accounts.
• Project manage new application builds end-to-end.
• Support capacity forecasting and resource allocation.

Skills

Project management skills

Client relationship management

Technical expertise in data modeling

Strong communication skills

Detail-oriented and organized

Job description

Apply

Job Type

Full-time

Description

Responsibilities

• Own our largest, most complex, and most demanding accounts as technical and delivery lead, carrying a significant share of hands‑on build work while managing the client relationship end‑to‑end
• Serve as the first line of client escalation across the services portfolio, resolving issues independently and escalating to the manager when appropriate
• Navigate difficult conversations and high‑pressure situations with professionalism, keeping clients confident and projects on track

Project & delivery management

• Project manage all new application builds end‑to‑end, coordinating resources, timelines, dependencies, and communication from kickoff through go‑live
• Manage delivery for select large or complex existing accounts, ensuring work stays aligned to client commitments
• Establish and maintain consistent delivery standards, documentation, and handoff processes, holding a high bar for quality and accuracy at every stage
• Take ownership of recurring delivery and coordination work across the team

Planning & support

• Support capacity forecasting, resource allocation, and utilization planning in partnership with the Implementation Manager
• Coordinate across time zones to support global clients and align internal and client‑side stakeholders
• Contribute to operational and process improvements within the implementation function

Requirements

• 5+ years of experience managing large, complex, and difficult accounts, with a track record of retaining and growing relationships under pressure
• Possesses the technical depth to serve as lead implementation engineer on any account and contribute hands‑on as needed, including strong data modeling and relational database expertise, a consultative approach to scoping and problem definition, and demonstrated SaaS application experience
• Relentlessly detail‑oriented, organized, and diligent - you treat precision as non‑negotiable, follow through on every commitment, and never let things slip through the cracks
• Strong project management skills, with the ability to run multiple concurrent builds and competing priorities without dropping threads
• Proven ability to coordinate across time zones and work with globally distributed clients and teams
• Excellent written and verbal communication, including the ability to handle escalations and difficult client conversations with composure
• A self‑starter who operates with autonomy and sound judgment, knowing when to resolve independently and when to elevate
• Some travel may be required.

Benefits

• Competitive salary and performance‑based incentives
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with employer match
• Paid Holidays
• Downtown Denver office with paid parking and gym
• Paid Parental Leave
• Hybrid work environment

Salary Description

$90k - $110k annually plus 10% bonus