Senior Manager, Client Implementation

Triwill Group; United States; On-site; USD 119,000 - 179,000; Full time

Benefits offered by this job

Remote work

Senior leadership exposure

Competitive salary

Job summary

Jobgether, listed on behalf of a partner, seeks a Senior Manager, Client Implementation based in the United States. This remote role leads experienced implementation consultants, shaping scalable practices and delivery standards across the client lifecycle.

You will partner with directors and senior leaders to optimize methodologies, manage escalations, and develop talent within a healthcare-focused environment. The role emphasizes building teams and driving organizational capability.

Qualifications

• Proven leadership experience in client implementations or professional services.
• Strong stakeholder management and communication skills.
• Experience with capacity planning, program delivery, and cross-functional leadership.

Responsibilities

• Lead a team of implementation consultants and leads, setting performance expectations and goals.
• Develop and execute capacity plans aligning resources with priorities.
• Partner with senior leaders to improve methodologies and manage escalations.
• Ensure high quality, consistent client implementations and drive continuous improvements.
• Mentor and develop senior talent within the implementation organization.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Client Implementation based in United States.

This is a senior leadership opportunity focused on delivering high-quality client implementations while building a scalable and effective implementation organization.
You will lead experienced implementation consultants and team leads, setting priorities and driving performance against annual objectives.
The role combines people leadership, capacity planning, operational excellence, and cross-functional program delivery.
You will work closely with directors and partners across sales, clinical, product, and other functions to manage dependencies and resolve complex challenges.
A key focus will be creating consistent implementation practices, identifying systemic issues, and driving improvements across the client lifecycle.
You will also develop senior talent, strengthen implementation capabilities, and help shape methodologies, training, and onboarding programs.
This remote role is well suited to an experienced implementation leader who thrives in collaborative, healthcare-focused environments and enjoys building teams and scalable processes.

Accountabilities:

• Lead and manage a team of implementation consultants and leads, establishing clear performance expectations, priorities, development goals, and accountability against annual functional objectives.
• Develop and execute implementation capacity plans that anticipate client demand, optimize staffing, and align resources with strategic business priorities.
• Partner with directors and senior cross-functional leaders to improve implementation methodologies, manage escalations, and coordinate complex delivery activities.
• Own the quality and consistency of client implementations, monitoring performance, identifying recurring issues, and leading corrective and continuous improvement initiatives.
• Coach and mentor experienced implementation professionals, strengthening functional expertise, leadership capabilities, and readiness for career progression.
• Represent the implementation function in cross-functional forums and ensure effective coordination of dependencies across sales, clinical, product, and other teams.
• Contribute to the creation and evolution of implementation standards, operating procedures, training materials, onboarding programs, and best practices.
• Translate organizational strategy into actionable team plans while maintaining focus on delivery quality, client outcomes, and operational efficiency.
• Identify opportunities to improve implementation capacity, processes, and organizational capabilities as client and business needs evolve.

Requirements

• Demonstrated experience leading implementation, client services, professional services, program delivery, or a closely related function, ideally within a healthcare, technology, or complex services environment.
• Proven people-management experience, including leading experienced professionals, establishing performance expectations, coaching team members, and developing high-performing teams.
• Strong understanding of client implementation methodologies, operational planning, capacity management, and delivery quality.
• Experience partnering effectively with directors and senior stakeholders across multiple business functions.
• Strong ability to manage escalations, resolve complex delivery issues, and coordinate dependencies across cross-functional teams.
• Demonstrated analytical and strategic thinking, with the ability to translate business objectives into practical implementation plans and measurable outcomes.
• Excellent communication, stakeholder management, presentation, and relationship-building skills.
• Ability to identify systemic problems and lead sustainable process improvements rather than simply addressing individual issues.
• Strong organizational and prioritization skills, with the ability to manage competing demands in a dynamic environment.
• A collaborative leadership style and demonstrated ability to influence stakeholders without relying solely on direct authority.
• Experience developing implementation standards, training programs, onboarding processes, or operational playbooks is highly valued.
• Comfort working remotely and collaborating with distributed teams across functions and organizational levels.

Benefits

• Competitive annual base salary range of $119,312–$178,968 USD.
• Remote, full-time work opportunity within the United States.
• Compensation determined based on experience, skills, qualifications, geographic location, internal equity, and business needs.
• Opportunity to lead and develop an experienced implementation organization within a healthcare-focused environment.
• Significant exposure to senior leaders and cross-functional teams across client services, sales, clinical, and product functions.
• Opportunity to influence implementation methodology, organizational capability, training, and scalable delivery practices.
• Equal employment opportunity and consideration for qualified applicants regardless of legally protected characteristics.
• Workplace accommodations available throughout the application and interview process for individuals who require them.