Implementation Consultant, EDO CE-023

Triwill Group; United States; On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, and vision insurance

401(k) with company matching

Flexible PTO and holidays

Home office stipend

Remote work with ET hours

Job summary

Jobgether seeks an Implementation Consultant in the United States to lead end-to-end SaaS implementations, translating client needs into practical software solutions and guiding stakeholders from current-state to future-state workflows.

You will collaborate with product, development, and project teams, apply a Train-the-Trainer approach, and manage milestones, budgets, and adoption strategies while communicating clearly to both technical and business audiences.

Qualifications

• Experience implementing SaaS solutions for external clients.
• Ability to translate business needs into software configurations.
• Strong documentation and stakeholder management skills.
• Comfort working with cross-functional teams including sales, product, and engineering.

Responsibilities

• Lead end-to-end SaaS implementation projects per client objectives and budgets.
• Conduct discovery sessions to capture objectives and requirements.
• Translate as-is processes to future-state workflows in the platform.
• Configure, customize, and demonstrate software capabilities to clients.
• Coordinate testing, training, and client sign-off across milestones.
• Maintain ongoing support and drive product adoption improvements.

Skills

End-to-end SaaS implementation

Client communication

Business analysis

Project coordination

Training & knowledge transfer

Education

Bachelor's or master's in CS/IT or related field

Equivalent professional experience accepted

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Implementation Consultant, EDO CE-023 based in United States.

This role leads end-to-end SaaS implementations that help clients improve operational processes and adopt technology effectively.
You will work closely with customers to understand their business needs and translate them into practical software solutions.
The position combines business analysis, software configuration, project delivery, testing, training, and client relationship management.
You will serve as a trusted subject matter expert throughout implementation, guiding stakeholders from current-state processes to future-state workflows.
The role also partners with product, development, and project teams to shape enhancements and resolve complex implementation challenges.
Success requires strong organization, independent judgment, technical curiosity, and the ability to communicate with both technical and business audiences.
This is an opportunity to make a direct impact in a growing technology environment while developing deep product and industry expertise.

Accountabilities

• Lead end-to-end SaaS implementation projects, ensuring solutions are configured, tested, documented, and delivered according to client objectives, timelines, and budgets.
• Conduct client discovery and business requirements sessions to understand objectives, priorities, processes, constraints, and desired outcomes.
• Analyze current-state business processes and translate them into effective future-state workflows within the software platform.
• Identify configuration requirements, process gaps, enhancement opportunities, and practical solutions that align with client needs.
• Serve as the primary subject matter expert for assigned implementations and build strong, trusted relationships with client stakeholders.
• Configure and customize software solutions, demonstrate functionality, answer implementation questions, and guide clients through product capabilities.
• Use a Train-the-Trainer approach to help client-side users develop the knowledge and expertise required for successful adoption.
• Troubleshoot implementation issues and coordinate with internal technical and development teams to resolve problems efficiently.
• Partner with project managers to track milestones, risks, issues, dependencies, deliverables, budgets, and overall project progress.
• Coordinate enhancement requests with product and development teams, ensuring requirements and user stories are accurately translated into technical solutions.
• Communicate development timelines, expected delivery dates, priority changes, and other updates clearly to stakeholders while managing expectations.
• Create and maintain implementation documentation, including Statements of Work, process flows, wireframes, flowcharts, requirements, and configuration materials.
• Coordinate User Acceptance Testing, including test preparation, execution, issue tracking, remediation, and client sign-off.
• Provide ongoing implementation support, identify opportunities for process improvement and greater product adoption, and proactively resolve customer challenges.
• Maintain consistent communication across clients, project teams, technical stakeholders, and other cross-functional partners.

Requirements

• Bachelor’s or master’s degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent professional experience may substitute for a degree.
• At least 3 years of relevant professional experience, or 5–7 years of relevant experience in lieu of a degree.
• Demonstrated experience working directly with customers in software implementation, consulting, or technology delivery roles.
• Strong understanding of software development practices, processes, and procedures, with the technical aptitude to communicate requirements effectively to development teams.
• Proven business analysis and requirements-gathering skills, including the ability to translate complex business processes into practical software solutions.
• Strong independent decision-making, organizational, planning, prioritization, and problem-solving abilities.
• Ability to manage multiple projects, competing priorities, deadlines, and stakeholder expectations while maintaining a high level of quality and attention to detail.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Demonstrated ability to build and maintain effective relationships with clients, decision-makers, internal teams, and cross-functional stakeholders.
• Self-motivated and commercially aware, with the ability to work independently while contributing effectively within a collaborative team.
• Ability to quickly learn new technologies, software products, business processes, and industry concepts and apply that knowledge to customer solutions.
• Ability to identify opportunities for process, product, and operational improvement and proactively develop solutions.
• Willingness and ability to work during U.S. Eastern Time business hours on a daily basis.
• Strong judgment and a proactive, analytical, solution-oriented approach to resolving implementation and customer challenges.

Benefits

• Competitive base salary of approximately $110,000 USD, with final offers based on experience, skills, and location.
• Medical, dental, and vision insurance options.
• 401(k) retirement plan with company matching.
• Flexible Paid Time Off (PTO) and company-paid holidays.
• Life insurance and additional employee benefits.
• Pet insurance options.
• Employee discounts and perks programs.
• One-time work-from-home stipend to support a productive home office.
• Team events and activities, including monthly company lunches, volunteer opportunities, and quarterly gatherings.
• Collaborative and supportive work environment with opportunities for professional growth and meaningful contribution.
• Remote work arrangement with support for employees working U.S. Eastern Time business hours.