This will be a hybrid (2-3 days onsite), 6-month contract-to-hire role in Lockbourne, OH.
Required Experience & Qualifications
- • 3-5+ years of Blue Yonder WMS experience (5+ years ideal)
- • Strong WMS implementation, technical design, and production support experience
- • Experience providing Tier 2 support and coordinating with Tier 1 and Tier 3 teams for issue resolution and escalation
- • Experience troubleshooting complex warehouse operations, system integrations, and production issues
- • SQL experience for data analysis, diagnostics, and root cause analysis
- • Experience with ServiceNow or similar incident management tools
- • Familiarity with cloud-native and SaaS-based application environments
- • Ability to lead technical discussions and partner with PMs, operations, customers, and IT teams
- • Supply chain, distribution, logistics, or warehouse management systems experience
Nice to Have:
- • Manhattan Active Warehouse Management (MAWM) experience
- • Experience leading WMS enhancements, upgrades, or large-scale implementations
- • DHL, 3PL, logistics, or distribution center experience
Responsibilities (Job Summary)
- • Serve as the technical lead counterpart to the Project Manager on a complex customer account
- • Lead technical design, configuration, troubleshooting, and enhancement efforts within the WMS environment
- • Support ongoing Blue Yonder initiatives, system enhancements, and major troubleshooting efforts
- • Provide Tier 2 support, perform root cause analysis, and drive resolution of production issues
- • Support Manhattan Active Warehouse Management (MAWM), Centiro, and related warehouse technology platforms
- • Participate in testing, integrations, release management/CAB meetings, deployments, and go-live activities
- • Provide technical leadership and guidance to implementation and support teams
- • Work closely with operations, IT, vendors, and customer stakeholders to deliver warehouse technology solutions