Implementation Lead

Insight Global; Columbus (OH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Insight Global in Columbus, OH is seeking a technical WMS lead for a hybrid role (2-3 days onsite) on a 6-month contract-to-hire. The role emphasizes Blue Yonder WMS and warehouse technology platforms, coordinating with PMs, operations, and IT teams to deliver integrated solutions.

The successful candidate will lead design, configuration, troubleshooting, and major enhancements, while providing Tier 2 support and cross-team collaboration across a complex warehouse environment.

Qualifications

• 3-5+ years of Blue Yonder WMS experience (5+ years ideal)
• Strong WMS implementation, technical design, and production support
• Experience providing Tier 2 support and coordinating with Tier 1 and Tier 3 teams for issue resolution and escalation
• Experience troubleshooting complex warehouse operations, system integrations, and production issues
• SQL experience for data analysis, diagnostics, and root cause analysis
• Experience with ServiceNow or similar incident management tools
• Familiarity with cloud-native and SaaS-based application environments
• Ability to lead technical discussions and partner with PMs, operations, customers, and IT teams
• Supply chain, distribution, logistics, or warehouse management systems experience

Responsibilities

• Serve as the technical lead counterpart to the Project Manager on a complex customer account
• Lead technical design, configuration, troubleshooting, and enhancement efforts within the WMS environment
• Support ongoing Blue Yonder initiatives, system enhancements, and major troubleshooting efforts
• Provide Tier 2 support, perform root cause analysis, and drive resolution of production issues
• Support Manhattan Active Warehouse Management (MAWM), Centiro, and related warehouse technology platforms
• Participate in testing, integrations, release management/CAB meetings, deployments, and go-live activities
• Provide technical leadership and guidance to implementation and support teams
• Work closely with operations, IT, vendors, and customer stakeholders to deliver warehouse technology solutions

Skills

Blue Yonder WMS

WMS implementation

Tier 2 support

Issue resolution

SQL

ServiceNow

Cloud-native SaaS

Technical leadership

WMS domain

Tools

MAWM

Centiro

Job description

This will be a hybrid (2-3 days onsite), 6-month contract-to-hire role in Lockbourne, OH.

Required Experience & Qualifications

• • 3-5+ years of Blue Yonder WMS experience (5+ years ideal)
• • Strong WMS implementation, technical design, and production support experience
• • Experience providing Tier 2 support and coordinating with Tier 1 and Tier 3 teams for issue resolution and escalation
• • Experience troubleshooting complex warehouse operations, system integrations, and production issues
• • SQL experience for data analysis, diagnostics, and root cause analysis
• • Experience with ServiceNow or similar incident management tools
• • Familiarity with cloud-native and SaaS-based application environments
• • Ability to lead technical discussions and partner with PMs, operations, customers, and IT teams
• • Supply chain, distribution, logistics, or warehouse management systems experience

Nice to Have:

• • Manhattan Active Warehouse Management (MAWM) experience
• • Experience leading WMS enhancements, upgrades, or large-scale implementations
• • DHL, 3PL, logistics, or distribution center experience

Responsibilities (Job Summary)

• • Serve as the technical lead counterpart to the Project Manager on a complex customer account
• • Lead technical design, configuration, troubleshooting, and enhancement efforts within the WMS environment
• • Support ongoing Blue Yonder initiatives, system enhancements, and major troubleshooting efforts
• • Provide Tier 2 support, perform root cause analysis, and drive resolution of production issues
• • Support Manhattan Active Warehouse Management (MAWM), Centiro, and related warehouse technology platforms
• • Participate in testing, integrations, release management/CAB meetings, deployments, and go-live activities
• • Provide technical leadership and guidance to implementation and support teams
• • Work closely with operations, IT, vendors, and customer stakeholders to deliver warehouse technology solutions