Blue Yonder WMS Techno Functional Consultant : Plano, TX

Tech Mirrors; Plano (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Tech Mirrors in Plano, TX is seeking a Senior WMS Techno-Functional Consultant to lead end-to-end Blue Yonder WMS support across multiple warehouse sites. You will serve as the SME for WMS design and support, acting as the primary onshore contact for customer communications, escalations, and governance.

The role requires 10+ years of WMS experience, including hands-on Blue Yonder WMS (2023.x/2024), with strong knowledge of ERP/TMS integrations, SQL/data analysis, and ITIL-based AMS operations.

Qualifications

• 10+ years of WMS experience with Blue Yonder WMS (2023.x/2024).
• Strong knowledge of inbound, outbound, inventory, replenishment, allocation, wave, picking, packing, shipping processes.
• Experience integrating ERP, TMS, automation/MHE, and third-party apps.
• Proficient in production troubleshooting, SQL/data analysis, interfaces, APIs, and message flows.
• Solid understanding of ITIL-based AMS operations, SLA management and service tools.

Responsibilities

• Lead end-to-end Blue Yonder WMS L2/L3 application support across warehouse sites.
• Act as SME for Blue Yonder WMS (2023.x/2024) with deep solution design and support.
• Primary onshore contact for customer communication, escalations and governance.
• Manage incidents, problems, changes, releases, root cause analysis and major incident recovery.
• Coordinate with warehouse operations, IT, offshore support, product teams and vendors.
• Monitor SLA/KPI performance and drive automation and ticket-reduction initiatives.
• Guide offshore teams and strengthen knowledge management and readiness.

Skills

Blue Yonder WMS

WMS Experience

SQL & Data Analysis

APIs & Web Services

ITIL AMS & SLA

Job description

Blue Yonder WMS Techno Functional Consultant

Work Location: Plano, TX 75024 – Hybrid/Onsite

Minimum years of experience: 10+ years

Key Responsibilities

Lead end-to-end Blue Yonder WMS L2/L3 application support across warehouse sites. Serve as a subject matter expert for Blue Yonder WMS (2023.x), with deep understanding of end-to-end solution design and support. Act as the primary onshore contact for customer communication, escalations, and service governance. Manage incidents, problems, changes, releases, root cause analysis, and major incident recovery. Coordinate with warehouse operations, IT teams, offshore support, product teams, and third-party vendors. Monitor SLA and KPI performance, identify recurring issues, and drive automation and ticket-reduction initiatives. Guide offshore teams, strengthen knowledge management, and ensure operational readiness.

Required Skills

10+ years of WMS experience, including hands-on Blue Yonder WMS

10+ experience.

Should have good Blue Yonder WMS (Version 2023, 2024) technical knowledge Strong knowledge of core Blue Yonder WMS inbound, outbound, inventory, replenishment, allocation, wave, picking, packing, and shipping processes. Experience supporting integrations with ERP, TMS, automation/MHE, and third-party applications. Proficiency in production troubleshooting, SQL/data analysis, interfaces, APIs, web services, and message flows. Strong understanding of ITIL-based AMS operations, SLA management, and service management tools. Excellent customer-facing communication, stakeholder management, leadership, and problem-solving skills.