Implementation & Integration Specialist

Alfafam Management Consulting, LLC; United States; Hybrid; USD 85,000 - 125,000; Full time

Job summary

Alfafam, a US-based management consulting firm, seeks an Integrator & Automations Specialist to implement and customize PM/CRM software for clients nationwide. You will translate business requirements into scalable solutions, train teams, and provide ongoing support to drive growth and customer satisfaction.

You will work with leading PM/CRM platforms, stay current with trends, and collaborate closely with client teams to ensure successful deployments and adoption in fast-paced environments.

Qualifications

• Bachelor’s degree in Management, IT, or related field.

Responsibilities

• Lead the implementation of PM/CRM software systems, including configuration, customization, and integration with existing systems.
• Collaborate with teams to gather and analyze business requirements.
• Develop and implement PM/CRM strategies to improve customer engagement and retention.
• Train employees on how to use the PM/CRM system effectively.
• Provide ongoing support and maintenance for the PM/CRM system.
• Stay up-to-date with PM/CRM trends and best practices.

Skills

PM/CRM Implementations

Client Collaboration

Training & Adoption

Communication Skills

Automation Tools

Education

Bachelor's degree in Management, IT, or related field

Tools

Salesforce

Microsoft Dynamics

HubSpot

GHL

Monday.com

ClickUp

Asana

Airtable

Teamwork

Zapier

Make.com

Job description

We are Alfafam, a US-based Management Consulting Company offering services locally and worldwide.

Our primary objective is to facilitate the growth of businesses within the United States by providing comprehensive support in management, operations, budgeting, marketing, hiring, and onboarding processes.

We are seeking a highly motivated and experienced Integrator & Automations Specialist to join our team.

In this role, you will be responsible for implementing and customizing PM & CRM software systems to meet the needs of our clients organization. You will work closely with clients teams to understand business requirements and translate them into solutions that drive business growth and improve customer satisfaction.

Responsibilities

• Lead the implementation of PM/CRM software systems, including configuration, customization, and integration with existing systems.
• Collaborate with teams to gather and analyze business requirements.
• Develop and implement PM/CRM strategies to improve customer engagement and retention.
• Train employees on how to use the PM/CRM system effectively.
• Provide ongoing support and maintenance for the PM/CRM system.
• Stay up-to-date with PM/CRM trends and best practices.

Requirements

• Bachelor's degree in Management, Information Technology, or related field.
• Proven experience implementing PM/CRM software systems.
• Strong knowledge of PM/CRM platforms, such as Salesforce, Microsoft Dynamics, HubSpot, GHL, Monday.com, ClickUp, Asana, Airtable, Teamwork
• Excellent communication and interpersonal skills.
• Operations mindset
• Ability to work well in a fast-paced environment.
• PM/CRM certifications is a plus.
• Knowledge in automations tools is plus( Zapier, Make.com)

The Details

• This position is full-time, and remote from Monday to Friday.
• Standard work hours are 9 a.m. - 6 p.m. EST (New York time zone)
• The salary range for this is dependent on location, experience, and skills.

As a Integrator & Automations Specialist at our company, you will play an integral role in shaping the customer experience while contributing directly to the growth of the business.