IT Systems & Automation Specialist

Geeks on Site; Comisión de Fomento de Perú; Hybrid; USD 12,000 - 17,000; Full time

Job summary

The Otte Polo Group is seeking an IT Systems & Automation Specialist to maintain and improve operational systems, integrations, automations, and reporting. You will support end-users and build scalable automation across Zoho and other tools.

Remote-friendly role with EST-aligned hours; starting salary and Deel payments described in the posting; global cross-team collaboration preferred.

Qualifications

• 2+ years in system administration, integration, or related IT field.
• Experience with Zoho CRM, Zoho Analytics, and Zoho Flow.
• Experience building automations with Pipedream or Make.com.
• Basic SQL knowledge and ability to query data.
• Advanced English proficiency for daily communication.

Responsibilities

• Provide technical and end-user support for business systems and operational tools.
• Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow.
• Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms.
• Create and maintain reports, dashboards, and data queries to support business decision-making.
• Work with CRM data, workflows, and automations to improve operational processes.
• Support and troubleshoot telephony and call-center systems, including IVR, call routing, and CCaaS platforms.
• Troubleshoot system and integration issues and identify practical solutions.
• Use basic SQL to query and work with data.
• Identify opportunities to automate repetitive tasks and improve operational efficiency.
• Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity.
• Collaborate with technical and non-technical teams to understand their needs and provide effective solutions.
• Manage multiple projects and priorities while maintaining clear communication and follow-through.
• Document processes, solutions, and system changes as needed.

Skills

Zoho CRM

Zoho Analytics

Zoho Flow

Automation tools

SQL basics

Telephony systems

AI tools

Problem solving

English proficiency

Independent work

Tools

Zoho CRM

Zoho Analytics

Zoho Flow

Pipedream

Make.com

SQL

ChatGPT

Claude

Job description

About Us

The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.

Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.

About the role

We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly.

This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations.

The ideal candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish.

Key Responsibilities

• Provide technical and end-user support for business systems and operational tools.
• Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow.
• Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms.
• Create and maintain reports, dashboards, and data queries to support business decision-making.
• Work with CRM data, workflows, and automations to improve operational processes.
• Support and troubleshoot telephony and call-center systems, including IVR, call routing, and CCaaS platforms.
• Troubleshoot system and integration issues and identify practical solutions.
• Use basic SQL to query and work with data.
• Identify opportunities to automate repetitive tasks and improve operational efficiency.
• Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity.
• Collaborate with technical and non-technical teams to understand their needs and provide effective solutions.
• Manage multiple projects and priorities while maintaining clear communication and follow-through.
• Document processes, solutions, and system changes as needed.

• 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field.
• Hands-on experience supporting business systems, applications, or integrations.
• Experience with Zoho Analytics or similar reporting/BI tools, including reports, dashboards, and data queries.
• Experience with Zoho CRM and Zoho Flow, or similar CRM and workflow automation platforms.
• Experience building or maintaining automations using Pipedream, Make.com, or similar tools.
• Familiarity with telephony and call-center systems, including IVR, call routing, or CCaaS platforms.
• Basic IT and technical troubleshooting skills.
• Basic knowledge of SQL.
• Experience using AI tools such as ChatGPT and/or Claude.
• Advanced English proficiency, with strong reading and speaking skills, for daily communication with English-speaking teams.
• Strong problem-solving skills and the ability to troubleshoot issues independently.
• Ability to work autonomously, take initiative, and proactively identify solutions.Adaptability and ability to manage multiple priorities and projects.
• Strong cross-team communication and collaboration skills.

Preferred:

• Experience working in a BPO, call-center, or other high-volume operational environment.

• 100% remote role for candidates based in Nicaragua or Peru.
• Starting salary of $1,100 USD/month, with payments made in USD through Deel.
• Work Schedule: 9:00 AM–5:00 PM EST, Monday through Friday, plus a half-day on the weekend.
• Work with a collaborative, international team and gain exposure to multiple U.S. entities.
• Opportunity to work with a diverse range of business systems, automation tools, analytics platforms, and telephony technologies.
• Opportunity to grow within a company focused on structure, innovation, and operational excellence.