IT Systems & Automation Specialist

Geeks on Site; United States; Remote; USD 11,000 - 13,000; Full time

Benefits offered by this job

Remote role for Nicaragua/Peru

Salary in USD via Deel

EST 9:00–17:00 schedule

Job summary

The Otte Polo Group is seeking an IT Systems & Automation Specialist to support and improve end-user systems, integrations, and automation workflows. You will work across teams to ensure smooth operation of Zoho CRM/Analytics/Flow, and build scalable automations using Pipedream and Make.com.

The role emphasizes independent problem solving, collaboration, and ownership of technical challenges from start to finish, with a focus on efficiency and accuracy.

Qualifications

• 2+ years in System Administration, Systems Integration, IT Systems, or related technical field.
• Hands-on support for business systems, apps, or integrations.
• Experience with Zoho Analytics or similar BI tools (reports, dashboards).
• Experience with Zoho CRM and Zoho Flow or similar platforms.
• Experience building/maintaining automations with Pipedream or Make.com.

Responsibilities

• Provide technical and end-user support for business systems and operational tools.
• Support and maintain Zoho CRM, Zoho Analytics, and Zoho Flow.
• Build, maintain, and troubleshoot integrations and automated workflows (Pipedream, Make.com).
• Create and maintain reports, dashboards, and data queries for decision making.
• Work with CRM data, workflows, and automations to improve processes.
• Troubleshoot telephony and CCaaS systems; IVR and call routing.

Skills

System administration

IT systems integration

SQL basics

English proficiency

Problem solving

Autonomous work

Cross-team collaboration

Automation & scripting

Tools

Zoho CRM

Zoho Analytics

Zoho Flow

Pipedream

Make.com

Job description

About Us

The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.

Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.

About the role

We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly.

This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations.

The ideal candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish.

Key Responsibilities

• Provide technical and end-user support for business systems and operational tools.




• Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow.




• Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms.




• Create and maintain reports, dashboards, and data queries to support business decision-making.




• Work with CRM data, workflows, and automations to improve operational processes.




• Support and troubleshoot telephony and call-center systems, including IVR, call routing, and CCaaS platforms.




• Troubleshoot system and integration issues and identify practical solutions.




• Use basic SQL to query and work with data.




• Identify opportunities to automate repetitive tasks and improve operational efficiency.




• Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity.




• Collaborate with technical and non-technical teams to understand their needs and provide effective solutions.




• Manage multiple projects and priorities while maintaining clear communication and follow-through.




• Document processes, solutions, and system changes as needed.




• 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field.




• Hands-on experience supporting business systems, applications, or integrations.




• Experience with Zoho Analytics or similar reporting/BI tools, including reports, dashboards, and data queries.




• Experience with Zoho CRM and Zoho Flow, or similar CRM and workflow automation platforms.




• Experience building or maintaining automations using Pipedream, Make.com, or similar tools.




• Familiarity with telephony and call-center systems, including IVR, call routing, or CCaaS platforms.




• Basic IT and technical troubleshooting skills.




• Basic knowledge of SQL.




• Experience using AI tools such as ChatGPT and/or Claude.




• Advanced English proficiency, with strong reading and speaking skills, for daily communication with English-speaking teams.




• Strong problem-solving skills and the ability to troubleshoot issues independently.




• Ability to work autonomously, take initiative, and proactively identify solutions.




• Adaptability and ability to manage multiple priorities and projects.




• Strong cross-team communication and collaboration skills.

Preferred:

• Experience working in a BPO, call-center, or other high-volume operational environment.




• 100% remote role for candidates based in Nicaragua or Peru.




• Starting salary of $1,100 USD/month, with payments made in USD through Deel.




• Work Schedule: 9:00 AM–5:00 PM EST, Monday through Friday, plus a half-day on the weekend.




• Work with a collaborative, international team and gain exposure to multiple U.S. entities.




• Opportunity to work with a diverse range of business systems, automation tools, analytics platforms, and telephony technologies.




• Opportunity to grow within a company focused on structure, innovation, and operational excellence.