Head of Implementations & Onboarding Excellence

Campfire; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

Campfire in San Francisco is seeking a Head of Implementations to spearhead customer onboarding. You will manage a team of Implementation Managers, ensuring effective methodologies for rapid customer integration.

The ideal candidate has over 10 years in accounting and ERP implementation, with proven leadership skills and deep accounting knowledge. This in-office role emphasizes collaboration across departments to enhance customer satisfaction.

Join us to play a pivotal role in transforming the onboarding experience for our clients.

Qualifications

• 10+ years of experience in accounting, finance, or ERP implementation, particularly in client-facing roles.
• Experience leading and managing implementation teams, including hiring talent.
• Comfortable discussing accounting workflows and concepts.
• Ability to advise CFOs and Controllers effectively.

Responsibilities

• Lead a team of Implementation Managers to enhance customer onboarding.
• Own and refine Campfire's implementation methodology.
• Develop playbooks for consistent team performance.
• Collaborate with Sales, Product, and Customer Success teams.

Skills

Accounting fluency

Project management instincts

Excellent communication

Team leadership

Education

CPA or equivalent accounting credential

Tools

NetSuite

Sage Intacct

Workday

QuickBooks

SAP

Job description

Campfire in San Francisco is seeking a Head of Implementations to spearhead customer onboarding. You will manage a team of Implementation Managers, ensuring effective methodologies for rapid customer integration.

The ideal candidate has over 10 years in accounting and ERP implementation, with proven leadership skills and deep accounting knowledge. This in-office role emphasizes collaboration across departments to enhance customer satisfaction.

Join us to play a pivotal role in transforming the onboarding experience for our clients.