Implementation Engineer- Medical Imaging

PaxeraHealth; Newton Center (PA); Remote; USD 70,000 - 90,000; Full time

Job summary

PaxeraHealth, a leader in Healthcare IT, is seeking a Technical Support Services team member. The role requires experience in customer support and expertise in Healthcare integration technologies. With a friendly, family-oriented work culture, this remote position offers competitive salary and benefits.

Benefits

Competitive Wage/Salary

Company Health, Dental and Vision Insurance

Life Insurance

PTO including Holidays, Vacations, Sick and Personal days

401K with discretionary company match

Qualifications

• 5+ years in customer support roles, preferably in Healthcare IT.
• Excellent written and verbal communication skills required.
• Willingness to learn new technologies and solve problems independently.

Responsibilities

• Deploy and support products as part of the Technical Support Services team.
• Lead team in delivering exceptional customer service.
• Conduct technology and architecture assessments with Solution Architects.

Skills

Healthcare Integration knowledge

Problem-Solving skills

Communication skills

Technical Skills

Education

Bachelor’s degree in Computer Science or equivalent experience

Tools

HTML

XML

PHP

SQL

Active Directory

Job description

Are you interested in joining a growing leader in the exciting field of Healthcare IT?

Don’t miss out on this great remote opportunity with a leading medical IT developer with Best in Klas distinction, We seek an individual who will embrace our culture of excellence, service and integrity.

As a developer of technologies that help manage millions of medical images every year, PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need, including our AI solutions. As such, we are one of the best and brightest medical solutions companies for whom to work.

This is a Remote Position located in the USA for our company headquartered in Newton MA

RESPONSIBILITIES:

• Works within the Technical Support Services team to deploy and support products effectively, in a timely and collaborative manner.
• Uses their broad support and Healthcare IT expertise and experience to lead the team to deliver outstanding customer service as perceived by our customers.
• Works closely with their team and with Services Leaders, Projct Managers, Product Managers, Product Development and Sales teams to deliver outstanding service to our customers to improve patient care.
• Work closely with the Solution Architects and Product Management to conduct technology, architecture, stakeholder assessments using common methodologies and processes.
• Uses rigor and attention to detail to meet our quality objectives.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree or college diploma, preferable in Computer Science, or equivalent experience
• Healthcare Integration knowledge is a must(HL7, DICOM, IHE)
• 5+ years of experience in customer support
• Excellent written and verbal communication skills
• Willingness and ability to learn new technologies
• Strong aptitude for solving problems independently and as a team
• Shell scripts under bash or Ruby/Perl scripts
• HTML, XML, PHP, and SQL
• Experience with administration of standard service such as: IIS,Directory Server, NTP, NFS or OpenSSL
• Good Knowledge of MS SQL DB management, Query and Administration.
• Wide range of IT technical skills (Windows Server, Windows client, VMWare, Storage, Networking, Oracle, Backup Systems, etc.)
• Network administration: IPv4 networks, NAT, VLAN and VPN
• Network sniffing: Wireshark or tcpdump
• Active Directory configuration and administration
• Healthcare Integration knowledge and global standards like HL7, DICOM
• Practical knowledge in using 3rd party integration engine like Mirth Connect is preferred

In addition, experience in most of the following areas:

• VMWare vSphere core products: ESXi, vCenter, Hyper-V.
• Storage: FC infrastructure, Disk array design, setup and deployment, storage protocols = FC, NFS, DAS, NAS.
• Disaster Recovery (DR) setup and validation: BackupExec, NAS, Cloud.
• Experience with administration of standard service such as: Apache, bind, Directory Server, NTP, NFS or OpenSSL

COMPETENCIES

• Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
• Requires experience with personal computer equipment. Must have advanced personal computer Windows skills.
• Problem Solving/Analysis.
• Technical Capacity. Requires the ability to independently perform all of the duties of the position efficiently and effectively.
• Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used by clients and staff.
• Communication Proficiency. Excellent communication skill is essential within project teams and externally with customers to support the company’s overall goals of delivering industry-leading customer satisfaction.
• Must have strong training skills to successfully convey technical information to non-technical users.
• Teamwork. Operate effectively within a team environment.
• Customer/Client Focus.
• Initiative.
• Time Management/Organizational Skills.
• Professional demeanor and friendly, can-do attitude.
• Must exercise discretion with customer, employee and company confidential information.

We offer on the job training, and a respectful, friendly work environment in a growing company!

For this position located in the USA, we offer the following

• A Competitive Wage/Salary!
• Remote position.
• Working for a rapidly growing company in the dynamic healthcare technology field!
• Benefits to include:

Company Health, Dental and Vision Insurance

Life Insurance

PTO, including Holidays, Vacations, Sick and Personal days

401K with discretionary company match

• Work with an outstanding and dedicated team of Sales, IT, Marketing, and Administrative professionals who are committed to our company’s growth
• Work for a company whose values include: Integrity, Hard Work, Exceptional Service and Innovation
• A friendly work environment with a family-owned feel!

Come Join Our team!

Our most valuable assets are the talented, purposeful people on our team. In fact, they are the backbone of PaxeraHealth. We provide an environment that attracts, motivates, and retains the best people, enabling us to be highly productive and consistently achieve excellent results.

Our entire team shares a passion for exploring new ideas, overcoming challenges as well as designing, creating, and delivering market-leading health IT solutions and services. Their unique mix of skills and qualifications match our customers’ needs, ensuring the delivery of great, purpose-built, customized software applications for healthcare providers – now and for the future.

If interested in this exciting opportunity to work for a company with tremendous growth potential, one which embraces diversity, offers a respectful, friendly work environment, yet one charged with the energy and excitement, please send your resume now! Don’t miss out on this great opportunity.